Answer Posted / pradeep r
If a customer is irate,
All you need to do is.
First, listen to the customer, do not iterupt him in
between, let him speak out completely. (Mean while you
understand the question and find a resolution) Customer
will stop at a point when he is all done.
Now is the time you start,
Appologise if needed, use your soft skill, empathize or
simpathise. Inform the customer that you will definately
help him (Taking owner ship).
when he listnes to you, give the resolution, if not happy
provide the alternative. if still not happy, inform him you
will try to do the best of best to solve the concern. And
if not agreeing then transfer the call to manager.
I bet the customer will be 100% satified with your service.
eventhough if his need is not met.
Is This Answer Correct ? | 14 Yes | 1 No |
Post New Answer View All Answers
Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?
Do you like multi-tasking or you prefer to tackle one problem at a time?
For implementing a crm solution to your business what things need to take care of?
why do you want to take up a job after a long break of so many years?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
Give example of situation where you were able to set priorities and abide by them ?
What would you do if your team ceased to perform? Them.
is maths required for getting job in call centres
Do you have exposure to Quartile management ?
how fast can you learn things?
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.
9. Insists on error-free records
Give me a instance when a customer appreciate your service.
Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.