Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / pradeep r
If a customer is irate,
All you need to do is.
First, listen to the customer, do not iterupt him in
between, let him speak out completely. (Mean while you
understand the question and find a resolution) Customer
will stop at a point when he is all done.
Now is the time you start,
Appologise if needed, use your soft skill, empathize or
simpathise. Inform the customer that you will definately
help him (Taking owner ship).
when he listnes to you, give the resolution, if not happy
provide the alternative. if still not happy, inform him you
will try to do the best of best to solve the concern. And
if not agreeing then transfer the call to manager.
I bet the customer will be 100% satified with your service.
eventhough if his need is not met.
| Is This Answer Correct ? | 14 Yes | 1 No |
Post New Answer View All Answers
Explain how to tackle the customer language barrier that exists in between?
why do you want to take up a job after a long break of so many years?
Bangalore traffic
I would like to know the age limit for appearing interview in Sutherland.
tell us about a time when u failed to meet a deadline.
Why do you want to be a trainer?
describe a person
Speak on your unforgettable or memorable day for two minutes?
topic-what is retail ,politics in india,childhood,
Explain about bpo & how it works? : bpo
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
Define Customer Service & Why is Customer Service important ?
How to tackle the customer language barrier that exists in between?
What you know about call center?
How would you manage your accommodation?
