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Answer Posted / pradeep r
If a customer is irate,
All you need to do is.
First, listen to the customer, do not iterupt him in
between, let him speak out completely. (Mean while you
understand the question and find a resolution) Customer
will stop at a point when he is all done.
Now is the time you start,
Appologise if needed, use your soft skill, empathize or
simpathise. Inform the customer that you will definately
help him (Taking owner ship).
when he listnes to you, give the resolution, if not happy
provide the alternative. if still not happy, inform him you
will try to do the best of best to solve the concern. And
if not agreeing then transfer the call to manager.
I bet the customer will be 100% satified with your service.
eventhough if his need is not met.
| Is This Answer Correct ? | 14 Yes | 1 No |
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