Answer Posted / karthika tirupathi

In a telephone interview, your goal is to secure an in-
person interview with the person who has the authority to
hire.So, approach the call with that attitude.

Managing the Telephone Interview

Try to reschedule surprise interviews. Say that you have a
conflict and suggest a time you can call back. When you
call back, be prepared for the call just as you would for a
full-dress interview.

Have ready

pen and paper, a calculator
the job ad and the resume and cover letter which you sent
in response to the ad.
a list of your accomplishments which relate to the job you
are discussing.
research you have done on the company.
a short list of questions about the job.
your calendar.
The Techniques of a Pro
Smile - it comes through in your voice.
Speak directly into the phone.
Don't smoke, chew gum, eat or drink anything. It all
telegraphs to your listener.
Stand up. Your voice sounds stronger.
Avoid ah, er, hum. This habit is especially noticeable on
the telephone. This takes practice. So practice.
For a winning performance
Confirm the caller's name and company. Get the caller's
telephone number.
Be aware that the caller can't see you - can't see your
hand gestures, can't see you taking notes.
Pace the call. Let the caller do most of the talking,
without interruptions.
Do use the technique of repeating or re-phrasing questions.
It tells the caller that you listened carefully, and gives
you time to think about your answer.
Avoid the simple yes or no; add selling points at every
opportunity.

If you need time to think, say so - as in radio, silence
during a telephone conversation is dead air time.
Compensation issues come at the end of the interviewing
cycle, never at the telephone stage. You can truthfully say
you don't know enough about the job to state a salary
figure. And, of course, you would need a personal interview
to really talk with the company. Which is another way to go
for the personal interview. Re-affirm your qualifications,
express your interest in the job and the company. Say you
would appreciate the opportunity to talk about the job
further - in person.

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