Answer Posted / mohana rao

SUTHERLAND GLOBAL SERVICES
Technical Screening Assessment (version 1.0)
1. How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2. ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3. If a computer’s BIOS allow, you can boot from a CD-
ROM
a. true
b. false
4. CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5. Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6. Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7. Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8. What is the easiest way to make a bootable floppy
disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk
9. scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10. A user complains that when opening email
attachments, the attachments disappear or cause an
application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11. What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by
optimizing access patterns
c. provides more useful memory by moving device control
data to extended memory
d. modifies application programs to work correctly with
devices attached to a system
12. your modern will not detect a dial tone. What is
the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13. which of the following is the newest type of
connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14. On a system with one hard drive and one CD-ROM what
is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15. which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16. What command will restore a backup copy of the
registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17. which utility is used to partition a new hard
drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
18. Which of the following conversions is possible in
windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
19. You have replaced the CMOS battery. What must you
do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
20. The first physical sector in any bootable hard disk
contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
21. What must an IDE hard drive have in order for an
AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are
removed.
22. Which of the following device is designed for an
AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
23. What has occurred when HDD fails, making a
grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
24. which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
25. From which control panel option in Windows 95 can u
create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
26. our customer has bought a second hard disk and
added it an existing computer. The first hard disk is
having one primary partition and extended partition. The
extended partition is divided into two logical drivers D
and E. when you install the second hard drive and format
it, what would be the drive letter assigned to the first
logical drive on the extended partition of hard disk?
Assume that the second hard disk has one primary partition
and only one logical drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”
27. Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394
28. You get a CMOS checksum error upon boot. What is
the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
29. You rare reported that the monitor at a client’s
place is having a problem. You are about to remove the CPU
tower to trouble shoot the issue. What do you do just
before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power
cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the
ground.
30. Which of the following files is NOT required for
DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
Hi Iam Divya.
There were four rounds in the interview
1.Intial Screening--some thing about yourself will be asked
or to speak on some general topic will be asked to check
your communication skill.
2.Typing speed test--Typing speed should be above 25 and
accuracy should be 90.
3.English test---Test your commend over English.A passage
will be given and some question related to it.
4.Technical round.----Some Technical Question will be asked.
My first Question was
1. What is a Computer.
2.What do you mean by safe mode
3 some more question related to safe mode.
4..Some Dos-Command.
5.If a folder is created with some file ,how will u delete
it useing Dos-Command.
6.Configuration of my computer.
Some more Question were asked i don't remember exactly.
Prepare basic concept of Operating system, Windows and
difference among this Windows. Refer other Placement Papers
it helped me lot it will help you also
If you think you can you can.

By,
Divya.

THERE WILL BE 4 ROUNDS

1)Communications Skill: Your ability to speak english
will be tested (ex: tell about Hyderabad)

2)Online Assessment: This round is divided into two
sections.( 40 questions 40 mins)

Listening Skill ( choose the best option based on the
conversation between the 2 persons.(20 Q's)

Technical Skill( Basic question will be asked such as what
is the extension of bitmap file)
(20 Q's and 20 mins)

3)HR Techincal: Around 10 simple question will be thrown at
you....such as "what is BIOS". "whats the
differ between win98 and winXP.....how to make
partitions ...etc etc

4)HR general: 3 to 5 question based on candidate. Basic
interview questions
.....such as tell me bout your
self .......speak for a min on some topic........why
sutherland....?

To total interview process is very simple and cooooool. Any
person who has good communications skills with little
computer knowledge can get through.
(Paper Submitted By: Kapeel)


NEWS) The Top 20 IT-ITES Employers in India for 2006-07 :
Nasscom
The Top 20 IT-ITES Employers in India are :

1. Tata Consultancy Services
2. Infosys Technologies
3. Wipro Technologies
4. HCL Technologies
5. Cognizant
6. Satyam Computer Services
7. Hewlett Packard
8. Genpact
9. Oracle
10. Intelenet Global Services
11. WNS Global Services
12. Mphasis
13. Patni Computer Systems
14. Convergys
15. Firstsource Solutions
16. Sutherland Global Services
17. Citigroup Global Services
18. Aegis BPO Services
19. ExlService Holdings
20. L&T Infotech

BPO major Sutherland Global Services(SGS) is recruiting
freshers as well as experienced candidates for their
chennai operations. for the post of Associates and
executives.
Pay Scale :
For freshers : Rs.151000 p.a
Experienced : Negotiable
Qualification :
B.E (Preferrable) B.Sc B.A B.Com M.C.A or any discipline
with an apt to troubleshoot
Candidates should be willing to work in niht shifts.
Transport provided at doorstep.
Interview Pattern
minimum 5 rounds :
Aptitude cum technical test
Listening skills verification test
Communication interview
Technical interview (Generally about Win XP Win 98 Hardware
and Networking)
HR interview
interested candidates can mail their resume to me at the
following mail address :
saravanan_krishnamrthy@symantec.suth.com
All the best
»
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Home > Business > Interviews

The Rediff Interview/Dilip R Vellodi, founder, Sutherland
Services

April 21, 2004



Dilip R Vellodi, recipient of the Ernst & Young New York
State Entrepreneur of the Year award and Rochester
Institute of Technology's Herbert W VandenBrul
Entrepreneurial Award, founded Sutherland Global Services
of Rochester, New York, in 1986.
The company now boasts of a revenue of $150 million.
The global client base of Sutherland includes 36 marquee
clients, mostly Fortune 1000 companies in the high-tech and
telecom space. Some of its clients include AT&T, Xerox,
Amazon, HP, Gateway, Intuit, and Dell.
Sutherland, which has a total of 13 delivery centres,
(eight in the United States, one in Canada and four in
India), set up its Indian operations in 2002 as a global
business process outsourcing company.
Sutherland has about 6,500 employees, with over 3,200 of
them working in India.
With Oak Investment Partners (a multi-stage venture
investor) investing $30 million in equity funding in the
company, Sutherland expects the number of employees to rise
to 9,000 in the next 15 months. Vellodi also revealed to
Shobha Warrier in an interview that the company plans to
hire 2,500 more employees in India.
You launched Sutherland in 1986 as a regional start-up. It
is now a global BPO company, and outsourcing from India
started in the year 2002. Why did you decide on India?
Why India? We have been watching India for the last four
years. Two years ago, to be precise, in January 2002, we
felt the timing was right from the BPO perspective.
The first reason was, we felt that the communication
infrastructure was robust enough to be able to handle what
we needed to have on behalf of our clients without any
interruption or failure. We have got to ensure that we are
taking very good care of our clients, and we cannot afford
to have any kind of breakdown in our communication
infrastructure or in our data infrastructure that puts them
in a bad spot. Two years back, that was a big concern for
us.
Second, India has a tremendous pool of talent, an extremely
intelligent and a highly motivated workforce.
Thirdly, it is the cost factor. As far as cost is
concerned, it is the manpower that makes the difference and
not the infrastructure.
Did India and its workforce come up to your expectations?
Let's not forget that I am originally from India. But I
have never worked in India. So, working in India is a new
experience for me.
Our main concern was meshing our organisation in the US and
the new one in India. The cultures and the management team
should gel and work together. The way everything worked out
was a little bit of a surprise because we had not
anticipated such a smooth change-over.
Now we have executives flying back and forth without any
problem. They communicate with each other well as
communication is absolutely essential in our kind of work.
I would say the workforce here has come up to our clients'
expectations. They are on par with what you get in North
America. But we felt there was a dearth for leadership
skills at certain levels.
There is a lot of animosity against India in the US because
of outsourcing. As some has a global outsourcing company,
how do you react to this backlash?
I think you are absolutely right. BPO is an emotional issue
out there. When you speak to the individual who might have
been impacted, it is a very emotional issue. But if you
look at it from the macro point of view, it is an economic
reality that is taking place. It is something that is
inevitable.
It makes economic sense for companies to outsource and go
offshore. This way, companies are actually getting same
value for a lot less.
So, after making investments in the US, you take the
decision to offshore to increase your global
competitiveness. What companies would do after that is
reinvest back. This way, new jobs are created, maybe
different kind of jobs, but that is really what
globalisation is all about.
These countries clamour for globalisation, but when it
affected them adversely, the tone changes. . .
Yes, you are right. What they say goes against the very
tenets of globalisation, free trade and free market. But it
is an election year in the US. There is a lot of political
rhetoric that is going on.
Let's take the example of Sutherland itself. Offshoring
helped our company to be more robust and we made our
footprints globally. We became more competitive and it
allowed us to reinvest and grow.
That outsourcing will help companies reinvest seems to have
not reached the people there? Otherwise, there would not
have been such uproar. . .
When it is an emotional argument, it is very, very
difficult to take a look at the reality objectively. Yes,
there will have to be a programme of re-training; re-
educating and setting the right expectation levels of
workers.
But outsourcing will be a continuing reality?
Outsourcing and offshoring are realities. The clock cannot
be turned back. The train has left the station and it will
not be going back. No amount of rhetoric will stop this.
Some US states have already banned outsourcing by
government-run companies. How will this affect the other
companies that engage in outsourcing?
Let's not forget that America happens to be a capitalist
country. That is where capitalism was born. The government
will not be able to control what commercial establishments
do.
Ultimately, why do companies exist? They are not non-profit
organisations; you have certain responsibilities to the
stakeholders, customers and employees. Outsourcing and
offshoring are some of the key components that allow
companies to be competitive and that cannot be controlled
by the state, certainly not in the United States.
It was reported that the chairman of the National
Intelligence Council of the US said that 3 million jobs
might come to India by 2015 and this is a potential
security risk. What is the security risk in outsourcing?
I haven't read the statement. I think he may be talking
about classified information, classified data, et cetera.
Like I said earlier, if they want to have that done there,
it is going to cost them more.
When the economy was boiling over, that was before
September 11, a minimum of 3-4 jobs out of 10 were going a-
begging. They were not being filled. That has changed. Now
the talent has to come from countries like India and it's a
balancing act. You know something, people over there are
applying to Sutherland in India to work here.
You mean the flow of people from one country to another
will take place soon. . .
That has got to take place. Isn't that what globalisation
is all about? You are really breaking down geographic
barriers, and it makes a lot of sense.
In what way will outsourcing affect the economic scene in
the United States and India a few years from now?
As the economy improves over there (in the United States),
there would be probably a little more of a letting up on
the pricing pressure. People might be willing to pay a
higher price over there but I don't believe there will be
any substantial impact in terms of opportunities and growth
in the foreseeable future as far as India is concerned.
From the Sutherland perspective, India is very much going
to be the engine of growth. We are going to continue to
grow in North America as well. The pace of growth in India
will be much higher.
A report suggests that 70 per cent of the outsourcing jobs
from the US will come to India, 20 per cent will go to the
Philippines and 10 per cent to China. As a global BPO
company, are you also looking at China?
We as a company will be looking at China in the future. In
fact, we have looked at it but not so aggressively; but
it's there on our radar screen. The fundamental challenge
in China will be, the workforce that knows no English,
while you have a workforce that speaks English here in
India. They are taking a concentrated effort now to master
English. And China is a big market place

Nicco Internet Ventures Limited
Dear Chetanaites,

This is to inform you that Nicco Internet Ventures Limited
(Nicco Ventures) has been given the responsibility of
organizing & coordinating a "Recruitment Drive"
for "SutherLand Global Services" for the 2007 passing out
Engineering graduates. Please find the details of the
recruitment drive as informed & planned below. Requesting
you to go through the details throughly.

SUTHERLAND GLOBAL SERVICES

for more details visit: www.suth.com
Position: Technical Support Executives

Job Profile / Responsibilities: Employee will need to
support the clients on any technical queries in Hardware or
Software according to the respective Technical support
programs.

Number of vacancies: Open

Job Location: Chennai

Minimum - Maximum Salary Range: Rs. 1.74 Lacs pa

Educational qualification / Stream: BE / BTech (All Stream)
or MCA

Batch: Candidates passed out in 2007

Cut-off: None

Mandatory skills: Good communication skills in English /
Basic knowledge on fundamentals in hardware and networking

Process Flow: Registration, Group Discussion, Basic
Technical Test, Personal Interview, Online Psychometric Test

Date of Recruitment Drive & Registration Process: Walk in
on 22nd Feb 2008 (Friday)

Reporting Time: Between 8am To 10am

Venue: Raja Mahindra College of Engineering, Ibrahimpatnam,
RR.Dist, Hyderabad - 501 506

** The Hall Ticket is attached with this email. Please
bring 2 copies of completely filled Hall Ticket while
registration. The Hall Ticket No., reporting time and drive
date will be informed at the registration desk.

NV__Sutherland___Hall_Ticket__2007_Batch__AP.pdf (
49.55K ) Number of downloads: 11284


** No fee will be charged for participation in the
recruitment process.

PLEASE NOTE THAT THE REQUIREMENT IS TECHNICAL IN NATURE AND
THE JOB PROFILE REQUIRES ENGINEERS TO PROVIDE TECHNICAL
SUPPORT TO CUSTOMERS OVER THE PHONE OR AT CLIENTS' SITE
RELATED TO OPERATING SYSTEMS, HARDWARE NETWORKING ETC.
CUSTOMERS INCLUDE DELL
AND MICROSOFT.

In case you need any clarification please feel free to
contact below officials:

http://www.ChetanaS.org

1. Mr. P. Kiran Kumar (Ph - 040 - 6457 9442/43)

2) Mr. Bikash Panda (Ph - 09949989149)

However, it may be noted that the Final recruitment will be
carried out through the organization depending / matching
with their satisfaction level. The corporate/employer has
the right to reject any or all of the profiles without
assigning any reasons thereof. NIVL (at any stage) in no
way will influence/interfere or play any role in the
recruitment / selection process of the corporate/employer.
http://www.ChetanaS.org
Looking forward to your confirmation & participation
status.

Regards,
P. Kiran Kumar

Campus Services and Solutions
09391290866

[i]kiran (at) niccoventures.com[/i]
Nicco Internet Ventures Limited

NV__Sutherland___Hall_Ticket__2007_Batch__AP.pdf (
49.55K ) Number of downloads: 11284

Sutherland Global Services is a multinational IT Enabled
and Business Process Outsourcing (BPO) company,
specializing in Integrated BPO solutions across Customer
Lifecycle and Back-office Lifecycle Management services.
Having started operations in 1986 in Rochester, New York,
Sutherland now employs over 21,000 professionals offering
RightSourced seamlessly blended services from its 22
delivery centers in India, the United States, Philippines,
Eastern Europe, Canada and Mexico. By integrating highly
trained people with state-of-the-art technology and proven
business methodologies, Sutherland collaborates with
clients to help them excel in their industry and maximize
their customer lifetime value.

Give me an example of how you have dealt with an under-performing team member in the past.

1642

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you have a stability issue hr people told me ?than what should I tell them?

1687

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WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?

1781

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I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.

1376

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What is called Team

1657

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abdul, you have technical background but why do you want to come in BPO & for non- technical process?

2444

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in wat manner we shud describe a topic,i wanna know the well mannered step by step answer,plz any one help me outa this

1979

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What is your idea of an ideal company?

3423

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What difference will you make if you are selected as a team leader for this post

1921

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what is the address of allahabad bank durg ?

1726

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which one do u prefer idly vs pizza why ?

2675

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Define Customer Service & Why is Customer Service important ?

1571

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How can you say "Time Is Money"

1922

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whats ur sisters daily routine?

2363

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tell about most momerable movement

2586

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