You have a team member who is an under-performer. How will
you address the situation?
- 3 Answers
- 8806 Views
- MetLife, I also Faced
- E-Mail Answers
Answer Posted / ramesh gupta
I would first pull up his data for last 3-4 weeks and try
to identify regarding the areas of concern. Then I'll sit
and discuss with him regarding his performance. While on
discussion I'll try to judge: Is it because of any process
knowledge issue? Is it because of lack of interest? Is it
because of some personal problems? Or of some other
reasons? Based on the entire discussion I'll come to know
where he is lacking behind resulting to downfall in
performance. If it is because of knowldge I need to arrange
training, mentoring or coaching programs to improve his
performance. Moniter his performance during this period and
amend the action plan, if required. If it is for
disinterest, then altogether a different action plans needs
to be initiated.
| Is This Answer Correct ? | 24 Yes | 0 No |
Post New Answer View All Answers
How can you resolve the problem to customer’s satisfaction?
How Did you spent you're last Night?
speak something about railways?
How do adopt to change?
what are the major key responsibility areas for a manager in bpo...?
how did u celebrate your last birth day ?
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
Which one do you think –web or voice- suits your qualifications better? : bpo
How can you turn down a request from a valued client?
This advertisement for thos who are interested to do job in Domestic Call Center in Kolkata. The details are mentioned below Qualifications: 10+2 Min Skill: Spoken English, Hindi, Bengali. Willing to work as shift wise. Please send your C.V to vodafone.rahaman@yahoo.com or call to +91 9874528290
What problem did you encounter and how did you overcome them?
if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
give me some examples of where you have had a non satisfied customer and how did you handle it
Which is Better home cooked food or outside food ?
what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.
