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1. Whats diffrence between call centre and bpo
2. whats diffrence between domestic call centre and
international call centre
3. dont' answer "call centre is a booming industry give
other answers
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Answer Posted / sumeet nandy
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
telephone. Thus, a call centre can be considered a BPO
organisation. The converse is, however, not true because
there exist BPO organisations, such as medical
transcription agencies, which handle their business through
websites, and do not process any telephone calls on behalf
of their clients.
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What have you done to promote great customer service?
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?
What questions are asked at the Data Processing Unit?
How do you get here? (About Route)
I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
Are you willing to relocate/travel?
I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!
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