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Answer Posted / smita
It is being claimed that KPO is one step extension of
Business Processing Outsourcing (BPO) because BPO Industry
is shaping into Knowledge Process Outsourcing because of its
favorable advantageous and future scope. But, let us not
treat it only a 'B' replaced by a 'K'. In fact, Knowledge
process can be defined as high added value processes chain
where the achievement of objectives is highly dependent on
the skills, domain knowledge and experience of the people
carrying out the activity. And when this activity gets
outsourced a new business activity emerges, which is
generally known as Knowledge Process Outsourcing.
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