What are the types of SLA? Where they can be defined?
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Answer / Parmatma Prasad
In Pega, there are two main types of Service Level Agreements (SLA) - Hard SLA and Soft SLA. Hard SLAs have strict service delivery requirements, while soft SLAs allow for some flexibility. You can define SLAs in the Business Rules Management System (BRMS) by navigating to Rules > Service > Service Level Agreements.
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