Hi Friends, Recently i was asked this question in a CRM
Interview: 'What is the business process you followed? '.
Can anyone help me in finding an answer to this question.
Plz mail me at sjatain@gmail.com.
Thanks & Regards.

can anyone plz explain the document pricing procedure & 
customer pricing procedure

what are the problems find in ur project?
can u tell me fit gass analysis did u find in u project.
What is difference between Business process and 
requirements and purpose in u r rprojectr?

How is The Item category is determined ? Kindly help 
understanding it in detail...thanks & regards,

Hi this is sasi kanth.
If i do any certification course in SAP or in JAVA , will
MNC companies refer my CV ?

Hi All ,

Please mail me Interview Questions Related to SAP CRM
(Marketing,Sales and CIC) please help me out ASAP as i m in
Great need of Help.. my email Id is umeshnagar4u@gmail.com

Thanks and Regards
Umesh Nagar

1. Is it possible to create condition record in both crm as 
well as in R/3.  explain in more details
2.  Can you give some example of business object, 
customizing object, conditon object
3.  What are the different bdocs available in MW
4.  How do you integrate R/3 with CRM
5.  What are the different data update in crm through 
middle ware
6. If i create a new condition record in R/3 how do you 
sync with crm
7.  what are the org.objects available in org.mgt.
8.  What are the process of org.mgt
9.  can you tell me different rule for org.determination
10. How the vol/trade spend tab is determined in marketing 
planner, what are the important settings needed
Can you tell me trade spend keys
1.  What is the difference between Campaign and Trade 
Promotion
2.  What is the difference between Action & Workflow
3.  Do we need to assign workflow in Action
4.  Organisation Management determination
5.  What are the different organisational determination 
rule in CRM
6.  How the objective and tactics are controlled in 
Marketing planner.
1.  What is the difference between Campaign and Trade 
Promotion
2.  What is the difference between Action & Workflow
3.  Do we need to assign workflow in Action
4.  Organisation Management determination
5.  What are the different organisational determination 
rule in CRM
6.  How the objective and tactics are controlled in 
Marketing planner.
1. R3 adaptor exists in R3  
2. Business Partner category allows you to define number 
ranges  
3. It is not possible to created your own business partner 
category
4. One role can have multiple data sets  
5. In SAP,It is possible to identify duplicate BP master 
record  
6. One relationship category can specify bidirectional 
relationship
7. Partner role in SAP R3 and classification in CRM used to 
define the interlinkage
8. Is it mandatory to define different org structure for 
sales and service
9. It is possible to transfer R3 org structure directly to 
CRM
10. R3 employee personal master can be transferred to CRM
11. It is possible to use distribution channel to define my 
CRM org structure
12. I can simultaneously use responsibility rule and org 
model rule
13. Org model is time dependent
14. Org model (HR) in R3 can be transferred to CRM
15. HR Master Record can be transferred to CRM
16. Terri and org mgt can be used simultaneously
17. User defined attributes can be used to define my CRM 
org models  
18. Both in territory and org mgt it is possible to create 
different labels
19. It is possible to store inactive BP in CRM system
20. It is possible to store inactive products in CRM
21. Attributes in Product Master is attached directly
22. Will Org determination be triggered first then partner 
determination
23. Partner determination is done again after doc changes
24. Item cat can be made to be re-determined during copy 
control
25. Line item status as per R3 partial delivery will get 
updated in CRM doc
26. It is possible to do the billing of CRM service order 
in R3
27. In an activity journal template, can we really update 
material type
28. It is possible to create survey questions which will 
generate dynamic subsequent questions
29. It is possible to attach 2 alternative partner 
determination procedure to a transaction
30. When I am defining CRM access sequence, it is possible 
to refer business logic
31. It is not possible to handle free goods in CRM IPC ? 
through java codes
32. Is it possible that in partner determination procedure, 
different partner function can be determined at different 
times
33. In partner determination procedure, I can use multiple 
relationship levels
34. Is it possible to used preceding document?s org units 
during copy
35. Mandatory IPC data loader is needed to pull the data 
from R3 to CRM system
36. Is it possible to transfer specific objects from R3 to 
CRM
37. It is possible to combine both the CRM and R3 pricing 
conditions in one document
38. It is possible to do the same when document is going to 
R3  
39. Is it possible to have CRM variant for 3 levels for 
products
40. Processing time for action is specified in scheduled 
conditions
41. Action can be used to trigger a workflow
42. Action can be used to take manual decision
43. Workflow can be used for date driven process
44. Customization from CRM to mobile data can be done 
through SBDOC
45. Customization from CRM can be pushed to R3 system
46. Consolidated Database is needed for every mBDOC
47. A BDOC can hold only modified fields
48. Hierarchical distribution of business data among CRM 
ecosystem
49. Publication and subscription are linked one to one
50. Middleware trace functionality can be used to monitor 
inbound queue
51. Flow context in middleware can be defined using a 
formula
52. In Solution Manager it is possible to initiate the 
integration testing
53. Internet Sales is an application that is built using 
JSP  
54. Following application are used using JSP
a. Internet Sales
b. Win client
c. Web client
d. Collaborative Showroom
e. Partner Portal  
55. Blueprint table exists in Enterprise portal server 
56. How R3 text objects are brought into CRM?
57. How do we integrate the CRM with SAP R/3? Where do we 
mention the IP address of SAP R/3 server? What else is 
required?
58. What is the difference between replication and 
realignment in CRM?
59. What is the difference between an activity and a task 
in CRM? 
60. Can you point out some details of BP ownership in CRM? 
Specifically, we will be loading channel partners from R/3. 
We would like to assign these partners to specific "channel 
managers." What constitutes this ownership?
61. Should clients implement both WinClient and WebClient 
for the IC or only one of them? Could you please explain 
this with supporting reasons?
62. Fully grown my SAP CRM is built on the following 
components
a. CRM central serve
b. SAP R/3 as a back end system
c. SAP BW system as a data ware house solution with 
comprehensive statistical and analytical possibilities
d. SAP APO as global ATP check and demand planning solution
e. SAP enterprise portal as a tool to provide integrated 
access to all the systems
63. Business partner category
64. Business partner group hierarchy
a. A business partner can be assigned to several 
hierarchies of different categories
b. The business partner GH allows you to group business 
partners in a multilevel GH
c. Time dependent
d. Groups business partners together in a hierarchy for 
statistical or analysis purposes
65. The mapping classification from CRM to R/3 in PIDE
a. Consumer (an organization or person)
b. Customer
c. Prospect
d. Competitor
66. What is the organizational unit used for
a. Sales organization is used for pricing
b. The organizational structure can be different from R/3 
and has no restrictions regarding usable levels
c. Time stamp
d. You can assign scenario specific attributes to the 
relevant org units for org. determination, transaction 
processing, partner determination etc.,
67. Organization data determination can be done using
a. Transaction type
b. Organization structure
c. Business partner
d. Product master
68. Org. data profile is assigned to Transaction Type
69. A holder can be?
a. Occupy positions
b. Is an optional organizational unit
70. Organizational model can be maintained in CRM. Which of 
the following are true.
a. To assign a user to a position u also need to have 
master data maintained for the same
b. Can be mapped from CRM to SAP R/3
c. Additional levels in CRM are mapped into R/3 
automatically 
71. Ways to determine the org units in a document
72. Responsible organizational unit is used for..
a. Derives all other org.units
b. For pricing 
c. Equivalent to R/3 plant 
d. Is in charge of a business transaction
73. Territory management is used for
a. Reflect the market view of an organization
b. Specifies which products can be offered in a territory
c. Who has the highest revenue
d. Which BP?s belong to a territory
74. Who is responsible for a territory
a. We must link employees with territories via the HR 
position in org. management
b. Can assign permanently or for a definite time period
75. True for territory management
a. Hierarchies can be time dependent
b. Can use hierarchies for representing territories
c. We can define our own attributes to define a territory
76. Following is true with regard to product categories
a. Initial assignment of products to product categories is 
done during download from OLTP
b. PC?s are assigned to Ptypes
c. PC can be assigned to many categories 
d. Can have hierarchy of product categories
e. If a product type is assigned to a category only 
products of this type can be assigned to a category
77. Following is true with regard to attributes and set 
types
a. Attributes are assigned directly to product master 
b. Set types are group of attributes or fields 
corresponding to various database tables
c. Attributes are assigned to set types
d. Set types and attributes can?t be transferred to R/3
78. Mapping of SAP R/3 to SAP CRM with regard to products
a. Material type to R3PRODSTYP
b. Material group to R3MATCLASS
c. Product hierarchy to R3PRODHIER
79. Sales Transactions are
a. Business activity 
b. Quotation
c. Sales Order
d. Leads 
e. Inquiry? 
80. Control attributes in a transaction type
a. BOM explosion 
b. Text determination procedure
c. Partner determination procedure
d. Object relation procedure 
e. Action profile
f. Number ranges
81. Business transaction category is a control attribute 
that controls
a. Item category determination 
b. Subordinate transaction type
c. Control attributes of transaction type
d. Subordinate item category 
82. With regard to copying and creating a follow up 
document following is true
a. Copy survey 
b. Copy control
c. Copy item number
d. Copy pricing agreements
83. In copy control customizing what setting can influence 
transaction type and item category determination
a. Copy survey 
b. Copy control
c. Copy item number
d. Copy pricing agreements
84. Following is true for texts
a. You define the source text of text types within access 
sequence
b. The texts are automatically determined in a document or 
can be entered
c. Can be assigned to transaction type and item categories
85. Which statements are correct for status management
a. It?s controlled by status profile
b. You must assign at least one object type to the status 
procedure
c. System status can be controlled by system profile
d. User status is set internally by the system 
e. Header status is independent of item status except in 
case of status completed
f. Status profiles can be assigned to transaction type or 
item category
86. Following is true with regard to incompleteness check
a. Incompleteness check allows you to find out whether a 
document is complete or not
b. In customizing you define which fields are mandatory for 
which transaction type and/or item category
c. Incompleteness check is not available on the CRM mobile 
client
87. Which of these functions are possible on sales 
transaction in CRM
a. Change price at item level
b. ATP check
c. Document flow
d. Auto creation of delivery document 
88. Activity management is an important component of CRM. 
Which of the following are true
a. Task is transaction replicated to R/3 and mobile client 
89. Business activity and task have the following in common
a. Needs a specific date
b. Includes a business partner 
c. Have org data 
90. Activities and calendar integration
a. Bidirectional data exchange between my SAP CRM 
middleware and groupware solutions
b. Activities appear in calendar if calendar flag is active 
for each partner functions and Activity type
c. Activities can be created or changed directly from 
calendar
91. Fact sheet
92. Order of customizing for partner determination
93. Partner functions necessary for uploading sales order 
into R/3
a. Sold to party
b. Ship to party
c. Payer
d. Bill to party
e. Employee responsible 
94. IPC is required to calculate pricing in CRM. Which of 
the following are true
a. It consists of SPE, SCE and TTE only.   as it also 
includes data loader and limited product master information
b. IPC accesses CRM database
c. IPC is JAVA based technology
95. Identify the correct statements regarding the pricing 
in CRM
a. Maintained in CRM. IPC accesses R/3 enterprise 
96. Tax calculation
a. The business partner and product tax classification is 
made by assigning tax groups to the tax types that must be 
determined in any given country
b. The tax groups indicate whether a business partner is 
liable for or exempted from respective tax type that is 
imposed
c. The combination of tax group, the country or region and 
the tax type determines the tax condition record
d. A business partner or a product has not been assigned a 
tax classification, the default tax group is used
97. True for actions
98. Schedule condition
99. Billing prerequisites
a. Billing unit
b. Number ranges
c. Billing types
d. Item categories
e. Item category determination
100. Data exchange between R/3 and CRM
101. Adapters
102. Main tasks of R/3 adapter
103. Administration console ?Replication Administration
104. Publisher-Subscriber Concept
105. Load filtering
106. What is a business scenario
46. Key Blocks for people centric CRM
107. What does the role definition determine
a. A task oriented content
108. SAP Net Weaver
109. Three layers of Web Application Server
110. What is business package
111. The delivery mechanism is in the iView studio. 
Following are the primary functions
a. Informing customers about available packages, worksets, 
and iViews and making the content available for down load
b.  Supporting the develop community in creating new 
content and offering it to SAP portal customers
c. Delivering updates and patches
112. Functions of Blueprint Application Builder
113. Functions of CRM Designer
114. Blueprint tables
115. IViews are generally displayed through portal pages. 
You can import predefined pages or create your own. What 
does the page definition include
a. iview bundles pages, worksets, roles 
b. Pages bundles iviews, worksets, roles 
c. List of the pages 
d. A list of iviews and associated pages
116. What is role editor needed for?
117. The collaborative business is used for?.

What is the purpose or why are we maintaining the product 
categories? Significance?
What is an ABAP Query and why do we use it 
What is meant by install base management?
How is Bp in crm synchronized with R/3? What are all the 
steps involved?
Can we do the partner determination based on SALES AREAS? 
Where in it is the same
transaction type. But it has to determine different 
partners for different sales areas
What is the difference between B2B and B2C scenarios in 
internet sales?
What is the difference between R/3 Internet sales and CRM 
Internet sales?
Can a plant be assigned to multiples company codes?
Can a sales org be assigned to multiples comp codes?
What is an IDOC ? Why do we use them? How do we process 
them?
What is meant by an RFC in middleware? What is the purpose?
What is meant by document flow?
1what is meant by leading transaction category?
What are the various sources we have in the access sequence 
in partner functions, Name 5-6 of them
What is a BADI, Function Module?
Which table stores the values for Marketing Attributes?
What is XCM? What do we do with it?
What is the difference between win client, web client and 
PCUI?
What is UAT?
What is RFC in implementation?
Tell me what cannot be done in standard SAP CRM? Can you 
give a few examples?
Where you need development?
What are the prerequisites to create an opportunity?
What is the package that you use to save the OD profile?
What are the three steps that you follow while creating an 
organizational data profile?
How do you assign a business partner to your organizational 
unit?
What are the types of profiles in lead & opportunity?
What are the components of CIC?
Give the detailed structure from marketing planner to 
service
What is the basic thumb rule of CRM?
Mention the tactics for the objective "brand awareness”
What are the components of CIC?
What sort of customizing do you do for creation of 
marketing planner?
Mention the types of profiles you find in lead and 
opportunity
What is the transaction code for CRM-ANALYTICS?
Give the path for creation of service processes
What do sap crm consultants do in real-time?
Why we do customization in org?
Tell me about Landscape?
Why do u do bp search?
What is functionality?
What is connectivity in SAP crm?
How do you classify BP?
is there any relation between Partner Function? and BP 
Relationship
if your answer is yes say how ?
what is set type?
using Text determination process can u able to create Help 
document
if you work on that give me a scenario what is your 
requirement?
wat is tool you use to co-ordinate with on-site team in 
different
phases of ASAP methodology?

what is the use of traction launcher in IC Web client?
wat are the different components you find in IC WINCLIENT?
buttons hold release and transfer in IC WinClient profile 
say in
which component does they exist?
wat is the different types of status profiles?
difference between system & user status profiles?

hi sridhar,
1.  What is the difference between Campaign and Trade 
Promotion
2.  What is the difference between Action & Workflow
3.  Do we need to assign workflow in Action
4.  Organisation Management determination
5.  What are the different organisational determination 
rule in CRM
6.  How the objective and tactics are controlled in 
Marketing planner

Could u please send me CRM Interview questions ?
I appreciate your time and response.
Please mail me at chinnabr@gmail.com

Thanks in advance

Regards,
chinna.

EXPLAIN IC WEBCLIENT NAVIGATION BAR PROFILE ? WHAT IS 
TRANSACTION LAUNCHER IN IC WEBCLIENT?