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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1998)
Question
	Who is the team leader in a BPO?

 	What is the responsibility of a team leader in 
bpo?  

 	What is the kRA for a team leader in BPO? 

 	What are the Core skills needed for Team 
Lead?         

 	What was accomplished as an inbound team lead? 

 	What are challenges face by a team leader of a bpo?

 	What are vital Contingency plans a team lead must 
take car

 	How should a team lead play as a good team player?  

 	As a team lead how do you pacify an angry client?

 	How you will resolve if there is problem between 
your Team member and get work done?         

 	Explain how you estimate your project / task end 
dates and then monitor them to ensure that dead lines are 
met.         

 	How did you measure your success as a team 
leader?         

 	How is the effectiveness of a team measured by team 
lead?         

 	How important is leadership and communication skill 
plays part in a team leader role?

 	What is Self-managed team leadership?

 	How must the team leader play the role of learner 
to benefit a team?         

 	What are the Leadership Styles a good team leader 
must follow?

 	How does a team lead identify performance problems 
and solve the same among their team members?

 	How can a team lead keep the team organized to meet 
deadlines or goals?

 	What are the training methodologies a team leader 
must take to educate a team?   

 	What steps must a team lead take to focus the 
skills of team members to higher authorities?         

 	What are the attributes a team leader must look for 
while selecting members for their team?

 	What steps must a team leader take to motivate the 
team?         

 	Why is people management attribute very important 
for a team lead?         

 	What are the weakest qualities or attributes a team 
leader should avoid definitely?

 	As a team lead how do you enforce priority on a 
group member when he feels that the other thing is more 
important than the first? 

 	What are the communication methods you followed 
within team and to client ?        

 	scenario :-

 	What you will do if the Team members do not like 
you         

 	As a Team Lead how do you deal with the toughest 
group and get their cooperation?

 	Explain a scenario where you go in Win-Win 
situation or tell scenario where you provide a solution by 
which client and your team was Happy.         

 	An executive in the team is absconding for 10 days 
and did not inform his team leader. He text his leader on 
11th day that he is unwell but when TL tried calling him 
back, he did not respond. After 1 week, he came back to 
office with a medical certificate         

 	If conflict arises between two people how will 
solve that. If one person is overlooking into others job 
how to deal with such type of people         

 	How should a team lead handle a team member who 
always gives defensive response?


 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
One who can guide a team of associates and run it to make
it highly productive for the organisation
 
Is This Answer Correct ?    183 Yes 18 No
Yashpal
 
Answer
# 2
A person who is systematically and functionally sound
enough to handle a team and also ensures the client/end
user satisfaction for the management.
 
Is This Answer Correct ?    78 Yes 5 No
Gaurav J
 
 
 
Answer
# 3
a persom which have the capabilty of pepople management with team bonding for the purpose of achiveing client goal...... 
Is This Answer Correct ?    37 Yes 5 No
Avinash
 
Answer
# 4
Team leaders are the people who guide the team and they move the team in such a way that the assigned task is accomplished in the given time frame.
Being flexible, innovation and experimentation are also some of his important qualities. His various responsibilities include organizing the team, make them understand the goal and objectives and make sure that they are attained. Encourage team member to collaborate well with each other.
He should project his team and promote his team's work and should see to it that the members receive recognition for their input and hard work.
 
Is This Answer Correct ?    19 Yes 1 No
Gopal Mishra
 
Answer
# 5
A team leader who can think from both processors and management point of view 
Is This Answer Correct ?    14 Yes 2 No
S.siva Subramania Krishnan
 
Answer
# 6
TEAM LEAD AFTER MANAGMET who can guide a team of associates
and organisation take of way i alway thing they are team
member and satisfaction for the management. and client
he, her, only real team leader
 
Is This Answer Correct ?    13 Yes 4 No
N K Mohapatra
 
Answer
# 7
Duties / Responsibilities of a Team Leader.

1. To be an effective communication bridge between
management and agent / team members.

2. To attend to any immediate issues raised by the team
members pertaining to day-to-day operations and resolving
them within a stipulated time.

3. To drive the team towards goals and targets set by
respective management heads.

4. To be able to lift the teams morale in time of need or
when faced with an obstacle.

5. To be tactful and diplomatic in handling any challenges
faced due to non performance or personal matters in the team.

6. To have foresight in planning and addressing of any
issues / problems that the clients may face in the future.

7. To adhere to schedules and deadlines while preparing
reports and appraisals.

8. To be fair and just to all his team members when
resolving issues pertaining to appraisals / rosters / leaves.

9. To be knowledgeable and resourceful when faced with
matters of escalation calls and irate customers.

10. Finally, to be there for the team at all times and set
an example to follow and show the team long term goals of
leadership and management.
 
Is This Answer Correct ?    2 Yes 1 No
Valentino Fernandes
 

 
 
 
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