difference between callcenter and bpo

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Question

difference between callcenter and bpo

Question Submitted By :: Faizel

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Answer Posted By

Re: difference between callcenter and bpo

Answer
# 1

call center is mediater between customer and company and it is center where is solving the problem of customer. it is two types of call center 
1. inbond
2. outbond
inbond- where is receiving the call to customer
outbond_ where is calling to customer  
BPO is (business processing outsource) where is talk transaction between customer and company related to business products

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Kashif.khirwa
[XDS]

Re: difference between callcenter and bpo

Answer
# 2

Call Center is a plateform where calls made or received for 
the purpose of sales or Customer Service. Call Center is 
totaly voice process.
But BPO is Business Process Outsourcing whwre one service 
provider outsorces its operation to a third party. Here BPO 
is Mediator.

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James Mahtab

Question	Asked @	Answers
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