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Categories >> Call Centre >> Call Centre AllOther


 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2000)
What is the meaning of outsourcing in bpo ?
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
# 1
Outsourcing is subcontracting a process, such as product
design or manufacturing, to a third-party company. The
decision to outsource is often made in the interest of
lowering cost or making better use of time and energy
costs, redirecting or conserving energy directed at the
competencies of a particular business, or to make more
efficient use of land, labor, capital, (information)
technology and resources
Is This Answer Correct ?    93 Yes 13 No
Dinesh S
# 2
Contracting with another company or person to do a
particular function
Is This Answer Correct ?    31 Yes 9 No
# 3
Business process outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain their position in the
marketplace. BPO is often divided into two categories: back
office outsourcing which includes internal business
functions such as billing or purchasing, and front office
outsourcing which includes customer-related services such as
marketing or tech support.

BPO that is contracted outside a company's own country is
sometimes called offshore outsourcing. BPO that is
contracted to a company's neighboring country is sometimes
called nearshore outsourcing, and BPO that is contracted
with the company's own county is sometimes called onshore
Is This Answer Correct ?    16 Yes 3 No
Mallesh Gouda
# 4
bpo is the hub of all communication and Bpo is a wing of
business activities where the employees take inbound and
outbound phone calls
Is This Answer Correct ?    17 Yes 12 No
Sunder Singh Sandhu
# 5
BPO outsourcing is meant to keep-up to customer demands and satisfy all customers for absolute results. Many customers are not ready to listen to anything that the executive says because they do simply not understand enough. These customers are handled by the team leaders only. 
Is This Answer Correct ?    8 Yes 11 No
# 6
outsourcing means its inform to the ourstation customer
about our information and we coviance to them correct about
our company information
Is This Answer Correct ?    41 Yes 45 No
# 7
outsourcing means doing a project for a company with a help
of unknown friends
Is This Answer Correct ?    14 Yes 19 No
T.sindhu Gayathiri

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Tell something about BPO   5
Express Yourself......? Reliance 7
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