i will tell him that he(passenger) is creating scene and is 
making fun of himself. After listening this i m sure he
(passenger) will sit peacefully.

first of all, i'll try to knw the problem why he's 
abusing 'and then i try to solve it ...bt in case ,if  i m 
nt able to solve it .then i'll call ma seniors to make him 
calm down !!!

first of all, i'll try to knw the problem why he's 
abusing 'and then i try to solve it ...bt in case ,if  i m 
nt able to solve it .then i'll call ma seniors to make him 
calm down !!!

1stly i will try to know the problem.if thr is mistakeof 
crew member thn on his/her behalf i said sorry to him,and 
try to solve problem very calmly first,and if im unable to 
dis...ivl contact my seniors .

first - I will ask the member to stay away from the 
passenger eye , That will help me to solve the problem and 
controle the passenger .
    second - I will tray to serve the passenger with a 
smile . 
    therd - If the passenger start talking about the first 
cabin crew i will listen to hem/her tel the end of the 
speech and keep saing ( I understand your anger ser i am 
her for you , if you need any thing just call me ) . 

  note : its a flight wich will end so its easy to be 
solved . ( seniors cabin crew shuold be informed )