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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what is the difference between coustomer service & 
satisfaction.
 Question Submitted By :: Dhanpatu
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 1
customer service is the thing we do for the customers, may 
it be of assistance in data or information, while 
satisfaction is the on the customers side, or customers 
feeling, whether he is satisfied of the service rendered to 
him or not.
 
Is This Answer Correct ?    19 Yes 1 No
Dylan Nathan Nino
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 2
customer is a kind of job but satisifaction means we do the 
job from ou bottom of the heart.
 
Is This Answer Correct ?    4 Yes 11 No
Hellan
 
 
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 3
Customer service means to solve the customer's problem on 
time. and If the customer's problem is solved then customer 
is satisfied.
 
Is This Answer Correct ?    14 Yes 0 No
Suresh Arora
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 4
customer service is a thing which a cce has to do  frm his
depth of his heart..... customer gets the info .
in this  case 2 ans are there.
1.satisfied=business will develop..
2.not satisfied=this unhappy customer makes bad propaganda
regarding good..
.a cce job is not to giving info ..but acquiring cust
satisfaction..
 
Is This Answer Correct ?    0 Yes 1 No
Mohan Krishna Reddy
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 5
custmer service is q organization ability to supply their 
cstmer want $needo s.,,,,,,,,,,,,,custmer satisfaction is 
cce ability to comunicate,to give actual solution regarding 
his problm or query.
 
Is This Answer Correct ?    1 Yes 2 No
Kapil Soni
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 6
If any service we are providing to the customer, either
informations or data,is called as customer service, 
The person who providing all the information which he
require up to his satisfaction is customer satisfaction.
 
Is This Answer Correct ?    0 Yes 0 No
Sivramakrishnan
 
  Re: what is the difference between coustomer service & satisfaction.
Answer
# 7
Customer service is trying to resolve customers query in the
first attempt which leads to customer satisfaction.
 
Is This Answer Correct ?    2 Yes 0 No
Tushar. K , Mohite
 

 
 
 
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do u think u r fit for this job ?  2
tell something about BPO CSC7
How much salary can a technical support executive ( voice ) get as a fresher and with 1 year experience?  1
How Much Salary are you expecting?  7
Give three things that you consider when looking for a job. eTelecare5
HOW WOULD YOUR COLLEAGUES DESCRIBE YOU? Vertex7
Please answer me with an example,what to answer for who is ur role model? Convergys3
what we have to do in call centre if i am working ? Vodafone2
Given a chance to have sex with among the clients How would you proceed? Wipro13
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tell me the most memorable day of ur life and why is it so? Vcustomer10
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How will you convince me to buy this pen? or sell this pen to me. SerWizSol11
why should i hire you? C3I5
 
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