we can make customer loyal by providing the goods or
services according to customer need and also provide
customer with high customization facility with good quality
of products with reasonable prices and providing with loyal
program and maintaining gud relation ship with customers.
customer should feel that the company will provide what
they promise. Company should show their deep attention to
the customers of their selected target and provide them
with an information of their products or the products they
are goin to get into market. prodive them wit more offers
that what compitetor cannot.
we can make customer loyal by providing them good quality
product at a reasonable price and give them value for money.
and maintain a long term relationship with customer by
giving them services after sale.
.make changes in the product according to the customer
choice and preferences
A customer needs satisfaction, value for money and good service. We should not try to explain what our company has done and what status it has achieved. The customer must have had done his homework before. This would be like a salesman selling some products to a customer. We should tell what can we provide as a good and reliable service provider. And the money factor is also important. If we rate high , we should explain why is that so, if low , then the customer would not have enough faith on us. A reasonable price would be like bargaining. So the exact pricing should be drafted. And we should allow the customer to speak more than we speak.
Assume that the following new products are being launched
in the market – a) Electric car and b) Pocket calculators.
Based on the five characteristics of innovations, what
prediction could you make regarding the speed of adoption
of these products