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Categories >> Call Centre >> Call Centre AllOther


 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1993)
what are the works of team leader in call center
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
  Re: what are the works of team leader in call center
# 1
TO manage the team effectively and motivate the team
members to give their best.provide day to day
updation.solve their query.grievences.try to bring out the
feeling of oneness
Is This Answer Correct ?    86 Yes 6 No
  Re: what are the works of team leader in call center
# 2
To Take care of the team with motivation. Checking on daily
performance of each team member which includes (Shift and
Break Adherence, AHT, Occupancy, Ringtime and of course
quality, and give them the feedback on area of improvement
and tracking attendence,remote or nice call monitoring,
taking escalations and taking team meetings and also giving
update about the new information on floor. So, it helps
agents' or team memebers can wrap the calls soon maintain
the AHT and SL when there is spike in call flow. Recognize
the good players of the team and outlayers. Give more
importance to outlayers and do not neglect good performers.
Give an opportunity/responsbility to the good performers as
ur back up to check the outlayers performances before there
shift or after there shift or when team leaders presence is
not there. So, that performance will not decline.
Interacting with backend and trouble shooting unsolved
issues through mails or trunk calls.
Is This Answer Correct ?    76 Yes 4 No
  Re: what are the works of team leader in call center
# 3
First checking the presence of each and every member on the
daily basis. TAT{Turn around time), quality, working hours,
Aux(breaks} whould be monitored. Quality and tat should be
given special importance in for the feedback. Motivation
and enthu to the team mates that they are the best team.
Being co-operative, freindly. appreciating the work done by
the team mates, mtivating for the promotions and the next
step to their success.
Is This Answer Correct ?    17 Yes 5 No
Mohsin S. Shaikh

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what are post in call center & BPO Wipro 5
how did you celebrated ur last birthday? DELL 11
When do you say something is "BAD" service for you?   2
what is your dream destination? Satyam 1
try to introduce yourselft in effective manner?   7
Why did you resign?   3
What would you say about your time management Wipro 1
i m a fresher searching job from july..i ve faced this question "what did u do for the past two months?" BPO 7
You have a team member who is an under-performer. How will you address the situation? MetLife 3
dicuss about hyderabad traffic?   2
what all qualities you have? which one quality would you like to share with all your team members and why.? HCL 2
what did u do yesterday Spanco 7
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