TO manage the team effectively and motivate the team 
members to give their best.provide day to day 
updation.solve their query.grievences.try to bring out the 
feeling of oneness

To Take care of the team with motivation. Checking on daily 
performance of each team member which includes (Shift and 
Break Adherence, AHT, Occupancy, Ringtime and of course 
quality, and give them the feedback on area of improvement 
and tracking attendence,remote or nice call monitoring, 
taking escalations and taking team meetings and also giving 
update about the new information on floor. So, it helps 
agents' or team memebers can wrap the calls soon maintain 
the AHT and SL when there is spike in call flow. Recognize 
the good players of the team and outlayers. Give more 
importance to outlayers and do not neglect good performers. 
Give an opportunity/responsbility to the good performers as 
ur back up to check the outlayers performances before there 
shift or after there shift or when team leaders presence is 
not there. So, that performance will not decline. 
Interacting with backend and trouble shooting unsolved 
issues through mails or trunk calls.