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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2000)
Question
what are the works of team leader in call center
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
TO manage the team effectively and motivate the team
members to give their best.provide day to day
updation.solve their query.grievences.try to bring out the
feeling of oneness
 
Is This Answer Correct ?    86 Yes 6 No
Nayak
 
Answer
# 2
To Take care of the team with motivation. Checking on daily
performance of each team member which includes (Shift and
Break Adherence, AHT, Occupancy, Ringtime and of course
quality, and give them the feedback on area of improvement
and tracking attendence,remote or nice call monitoring,
taking escalations and taking team meetings and also giving
update about the new information on floor. So, it helps
agents' or team memebers can wrap the calls soon maintain
the AHT and SL when there is spike in call flow. Recognize
the good players of the team and outlayers. Give more
importance to outlayers and do not neglect good performers.
Give an opportunity/responsbility to the good performers as
ur back up to check the outlayers performances before there
shift or after there shift or when team leaders presence is
not there. So, that performance will not decline.
Interacting with backend and trouble shooting unsolved
issues through mails or trunk calls.
 
Is This Answer Correct ?    76 Yes 4 No
Mahesz
 
 
 
Answer
# 3
First checking the presence of each and every member on the
daily basis. TAT{Turn around time), quality, working hours,
Aux(breaks} whould be monitored. Quality and tat should be
given special importance in for the feedback. Motivation
and enthu to the team mates that they are the best team.
Being co-operative, freindly. appreciating the work done by
the team mates, mtivating for the promotions and the next
step to their success.
 
Is This Answer Correct ?    17 Yes 5 No
Mohsin S. Shaikh
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
why u want to work in the call center Telenor 4
i am 10 pass with cbse board can i get a job in call center Call-Centre 2
IF U BECOME THE PRESIDENT OF U.S. WHAT ARE THE CHANGES U WOULD LIKE TO MAKE IN THE INTERNATIONAL POLICIES? Convergys 8
what is DNS?how does it differ froma DHCP?   1
what all qualities you have? which one quality would you like to share with all your team members and why.? HCL 2
What is the Importance of co-education in Our society. HCL 3
What is the more disappointment aspect that u came across at u r current job....??? HSBC 2
What is your strengths? Explain one by one? ICICI 10
Why politeness is must for call centre jobs? Wipro 7
HR: If you get a Opportunity to go with a reputed company which is ready to pay more than what we r going to pay here. Will you quite the job from here or what? This is the common question used to ask by every HR. Obviously everyone will has to say YES but unfortunately for the hell shake we to need to say NO so give me a correct and positive answer. 247Customer 9
why is birthday important in ur life? HSBC 17
why do you wants to work in a callcenter? Sitel 5
 
For more Call Centre AllOther Interview Questions Click Here 
 
 
 
 
 


   
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