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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what is the definition of quality
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is the definition of quality
Answer
# 1
Quality is a parameter based  on conservation with the 
customer. it contains  good knowledge of productivity ,
active listener, opening and closing script, good
communications skills .and probing skills also.
 
Is This Answer Correct ?    17 Yes 3 No
Ishant
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
if u hv been invisible for a day what will you do? HCL5
why would you want to join a call centre?  6
which of the following is the newest type of connector for a printer interface? a. USB b. Serial c. SCSI d. Parallel On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive? a. Slave drive on the primary IDE channel b. Master drive on the primary IDE channel c. Slave drive on the secondary IDE channel d. Master drive on the secondary IDE channel which device connects to a parallel port? a. Mouse b. Joystick c. Keyboard d. Printer What command will restore a backup copy of the registry from DOS? a. CHKDSK b. CHKREG c. SCANREG d. SCANDISK which utility is used to partition a new hard drive in windows 98? a. FDISK b. Format c. Partition Manager d. Windows Explorer Which of the following conversions is possible in windows 98? a. FAT 16 to NTFS b. FAT 32 to FAT 16 c. Fat 16 to Fat32 and Fat32 to Fat 16 d. Fat 16 to Fat 32 but not Fat 32 to Fat 16 You have replaced the CMOS battery. What must you do next? a. FDISK b. Reinstall the OS c. Set the date and time d. Format the hard drive The first physical sector in any bootable hard disk contains which of the following? a. File Structure b. Data structure c. MBR d. LBR What must an IDE hard drive have in order for an AGP slot? a. Active partition b. Passive partition c. Dynamic partition d. Extended partition Associated entries in the FAT are removed. Just give me these Answers anybody plzzzz Sutherland2
You are going through the airport, suddenly you heard a noise.... now make a story from this (speak at least for 2 minutes). HCL2
what is positive attitude or what do you mean by positive attitude ? Unisys7
why do want to join call center Global-Vantage2
why do you want to join dell? DELL9
what is the difference of customer service and contact service? ClientLogic2
now a days why people are getting angry? Sitel2
In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company. DELL1
Speak on a memorable moment in your life for 5 mnts? 247Customer6
why do u wnt to join Wipro only Wipro13
memorable day in your life,favourite holiday spot,colours,3 questions in 3 sentences ? Infosys1
what do u know about the company TATASKY? TATA8
ITES abbrevation ? What does it mean?  2
why bpo Access12
why do you want to join call centre Aegis4
What experience do you have in this field? IBM1
tell some thing about school days 247Customer2
How to Solve blue screen error ? DELL11
 
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