if a customer says that "i dont have a money" than firstly
you must take a commitement to buy your product. 2ndly you
must follow him, for the best time when he will purchase
your product. 3rd after selling your product you must take
If any customer is saying that he/she is having no money,
he/she may be right or wrong, but i have to trust him/her
because customers are the king, if it is possible I can
give him/her credit facility.
to give a answer of this question is very difficult for
each and every sales/maraketing person because you will go
for selling your product,60-65% customer will reply i dont
but i think for convice such kind of customer u should have
deep knowledge of your product or services,and evaluate
customer buying behaviour .
keep follow up
provide more than his expectation.
use references-some customer is not willing to purchase
perticular type of product but if his close relatives or
friends suggest him or recommend him then his buying
behaviour toward the product may be changed.
first of all we cannot create the need, if a customer have
want he/she will take the prodect. if a customer is
replying that he/she dont have money, you cannot check
his/her pocket. what you can do, be a little polite and try
to get in touch with the customer, he/she may be a future
the simplest way to convince that tipe of customer is that
give them altarnative option if this are not possible give
them instollation facility .
if the product is service product force them for free trile
than force him to bye the product ,
if the product is tengible than offer them some short time
or long time benifit.feel him or her that in future the
product may be not avalable in that price.etc etc..
but maintain ur tempo and coolness and there is no cost in
free smile so maintain that and last feed back ..i hope u
Judging and Analising the customers attitude, behaviour and
need is the main weapon for a sales person, suppose if one
(customer) is saying that he dnt have the money and you are
forcing him to buy that particular product only is useless
and wastage of time but to judge according to his
requirement by analysing and asking him his personal intrest
you can convert a zero profit customer to some sort of
i think we have to apply profit in loss concept.i can
explain this with a small eg.one of our customer was alomst
closed to be declare sick unit still we were able to sold
them a capital goods as out product was helping to reduce
his electricity consumption by 30% which was far more than
cost of our product.so he purchase even though it was
closed to sick unit declaration.