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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
In the HR round, questions were:
Tell me about yourself?
Why do u want to join dell?
Are to compatible to work in night shifts?
Consider a situation when a customer who's an author calls
up to tell that his hardware is corrupted and all his
writings were stored on the system.

Next was technical round. Questions asked were:
what is BIOS?
what is POST?
what is RAID? Mirroring? striping?
what is the CD capacity?
What is the DVD capacity?
What are the different flavors of XP?
What is the configuration of the system u use at home?
what is trouble shooting?
Tell me about your project?
What do u know about the different dell products?
Do u kne about your nature of work?
What if the software field improves and u get a call from
them, would u jump over?

Next was the ops round where they check for ur compatibility
i.e. your long term commitment wth the company.  


 Question Submitted By :: Pritz
I also faced this Question!!     Rank Answer Posted By  
 
  Re: In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company.
Answer
# 1
1. I'd like 2 join DELL as it's a booming and well
established company. I do beleive in my interpersonal skills
helps me to benefit the company and be beneffitted.

2. BIOS-- Basic Input and output system
3. POST-- Power On Self Test
4.CD capacity---650MB
5 DVD Capacity--4.7GB
6  XP--> XP sp1, Xp Sp2, Xp sp3(it's not used frequently)
7  It's variable 160 GB harddisk, 2gb ram, core2duo processor,
   etc...
8. Resolving a technical issue of any product is called
Troubleshooting.
 
Is This Answer Correct ?    6 Yes 1 No
Bobby
 

 
 
 
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