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Call Centre AllOther Interview Questions

Question

Tell something about BPO

Question Submitted By :: Ajayy586

I also faced this Question!!

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Answer Posted By

Re: Tell something about BPO

Answer
# 1

It is a buisiness having full form Business processing 
outsourcing that involves the contracting of the operations 
and responsibilities of specific fuctions to a third party 
service provider.

BPO is typically categorized into back office outsourcing 
which includes internal business functions such as human 
resources or finance and accounting, and front office 
outsourcing which includes customer related services such 
as contact center services.

Is This Answer Correct ?

12 Yes

3 No

Guest

Re: Tell something about BPO

Answer
# 2

It is short form of Bussiness Process Outsourcing.It deals
with the operations and functions outsourced by the primary
company to the secondary one....Operations and Functions are
regarding finance,accounts,coustomer related services.

Is This Answer Correct ?

6 Yes

4 No

Sarbesh Chaudhary

Re: Tell something about BPO

Answer
# 3

BPO IS BUSINESS PROCESS OUTSOURCING . IT IS BASICALLY A 
THIRD PARTY SERVICE PROVIDER BETWEEN THE CUSTOMER AND THE 
COMPANY. IT CAN BE CLASSIFIED INTO TWO TYPES 1. INBOUND
                                             2. OUTBOUND 
  IN CASE OF INBOUND PROCESS WE HAVE TO SOLVE THE QUERIES 
OF THE CUSTOMERS .
    IN CASE OF OUTBOUND PROCESS WE HAVE MAKE CALL TO THE 
CUSTOMER. WE HAVE TO TELL THEM ABOUT OUR PRODUCTS.
 THE MAIN AIM OF THE BPO IS TO SATISFY THE CUSTOMER

Is This Answer Correct ?

9 Yes

1 No

Bikash

Re: Tell something about BPO

Answer
# 4

BPO means Business Process Outsourcing which involves 
franchiser and franchisee relation

Is This Answer Correct ?

0 Yes

0 No

Nishant

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