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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what is call center
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is call center
Answer
# 1
Call center is that field in which we help to our customers
in every way, which we can do for them. more for next time bye
 
Is This Answer Correct ?    8 Yes 12 No
Kc
 
  Re: what is call center
Answer
# 2
call center is a place where you can see people taking in
the phone and working with their computers, their main job
is to give service according to the needs to the customer.....
 
Is This Answer Correct ?    9 Yes 8 No
York
 
 
 
  Re: what is call center
Answer
# 3
call centre is a centralised office used for the purpose of 
interchanging the requests by telephone.
 
Is This Answer Correct ?    3 Yes 7 No
Sri
 
  Re: what is call center
Answer
# 4
call centre is a place were we exchange information 
through  telecommunication easily and quickly. its mostly   
based on national and international trade provided to its 
customers
 
Is This Answer Correct ?    3 Yes 2 No
Tarranum
 
  Re: what is call center
Answer
# 5
call center is a place where we work as a third party to 
give facility to customer. And it's easy to understand that 
as i think every one knows that what is a call center AND 
what work r being done by call center theses days..
supose i m interviewr and u r candidate. first i would like 
to ask you that tell me about your self...
u will say i worked at l t n companay n still i m working 
at p c company and at dis situation coz u r working they'll 
definetly ask you why r u changing your job and at dis time 
what would your answer and i think now days every one is 
capable to give to handle dis type of question.......

as i think ma answer would be that at dis time i m not 
getting well and every body want to get more n more but dis 
answer wouln't be the best answer so we r to give best 
answer and and the answer would be u know every person want 
grow in life so di i... and i would like to work where my 
future would be secure........
and where the staff would be co operative and where team 
work is done........ dis is my answer 
so would u like my answer
 
Is This Answer Correct ?    7 Yes 4 No
Jasbir Singh
 
  Re: what is call center
Answer
# 6
call center is a place where slove custemer problems.
 
Is This Answer Correct ?    3 Yes 6 No
Ashish
 
  Re: what is call center
Answer
# 7
A call center is a service provider for different 
categories on phone. It may be for product support or 
information inqueries from customers. It is divided into 
two inbound and outbound. Inbound is one in which customer 
seek information, report a malfunction or ask for help. 
Whereas outbound calls are made to potential customer in 
lieu of selling product or services to individual.
 
Is This Answer Correct ?    6 Yes 2 No
Priyank Kaushik
 
  Re: what is call center
Answer
# 8
call center is a service provided by the company to trouble 
shoot the customer problem and to help them according to 
their need
 
Is This Answer Correct ?    0 Yes 1 No
Manohar Rajawat
 
  Re: what is call center
Answer
# 9
Call Center is the kind of center where employees have to 
solve their customer's querries about the products
 
Is This Answer Correct ?    0 Yes 1 No
Nitisha
 
  Re: what is call center
Answer
# 10
Call Center - Industry term referring to a company phone
center that handles such services as help desk, customer
support, lead generation, emergency response ...

Call Center have two types - i.e. Domestic Call Center &
International Call Center.  

Domestic Call Center - The Domestic Call Center Explain in
the format like the boundary of nation, means for example in
India there is a call center, in that call center the call
receive from state to state (e.g. From Chennai to
Maharashtra)OR in District to District i.e. political
boundary is call Domestic Call Center. 

International Call Center - The International Call Center
Explain in the format like the out of boundary the nation,
means for example in India there is a call center, in that
call center the call receive from nation to nation (e.g.
From America to India) i.e. out of political boundary is
call International Call Center. 

There are two sub types of above mentioned Both Call Center
- i. e. Inbound Call Center & Outbound Call Center.

Inbound call centers - are the only link between the company
and its customers. It ensures a flawless customer support
service and leads to long term and productive working
relationships. They receive inbound calls. Inbound calls are
calls that are initiated by the customer to obtain
information, report a malfunction or ask for help.

Inbound call centers often use automatic call distribution,
in which incoming calls are assigned to representatives on
the order they are received. They handle customer generated
calls and usually have more number of employees.

Outbound call center - is a center that predominantly handle
outgoing telemarketing. It is a unit that provides
outsourced provider facility using sophisticated
communications technology to perform high volume
communication handling services for outbound calls. Outbound
calls are calls that are made by the call center to the
customer with the main aim of selling a product or service
to that particular customer.

Outbound call centers hold an important place in the present
business scenario. There are several companies that contain
both inbound and outbound functionality.

Call Centers provides detailed information on Call Centers,
Inbound Call Centers, Outsourcing Call Centers, Conference
Call Centers and more. Call Centers is affiliated with Call
Center CRM Solutions.
 
Is This Answer Correct ?    5 Yes 0 No
Udaykumar
 
  Re: what is call center
Answer
# 11
it is a place which provides the information to the 
customers through phones and emails.

there is a person who is the representative of the company 
provides the information to customers,

receives complaints from th customers

promotes the business by calling people by phone and 
sending emails.
 
Is This Answer Correct ?    0 Yes 0 No
Suresh Kumar
 
  Re: what is call center
Answer
# 12
A company dealing mostly with calling processes(telecalling)
to solve the customers' queries as well as providing 
informations to them is called call center.
 
Is This Answer Correct ?    1 Yes 0 No
Kapil Dev Verma
 
  Re: what is call center
Answer
# 13
Call center: Call center is a department in the company or 
third party in the organisation, handls telephone sales or 
services.

basically call centes are used ACD's means Automatic Call 
Distributers to route the calls to the clints
 
Is This Answer Correct ?    0 Yes 0 No
Naga Reddy
 
  Re: what is call center
Answer
# 14
ans given by Mr Uday kumar is best .
 
Is This Answer Correct ?    0 Yes 0 No
Priyanka
 
  Re: what is call center
Answer
# 15
Call Centre is a place where we work as a third party to 
give facility to customer and solve customer's problems and 
help according to their need.
 
Is This Answer Correct ?    1 Yes 0 No
Sunny Munjal
 
  Re: what is call center
Answer
# 16
a call centre performs dat part of clients business which 
involves handling telephone calls.
 
Is This Answer Correct ?    1 Yes 0 No
Chanpreet
 
  Re: what is call center
Answer
# 17
The Call Center is a place whare u provides supports 
according to customer and u also make a new client 
according to your products. Call center is a place of 
handle and make natework according to compnyee poliecy, 
etc...
 
Is This Answer Correct ?    0 Yes 0 No
Prashant Kumar Mishra
 
  Re: what is call center
Answer
# 18
call centre is a bridge between company and it's costomer 
where customer can be delt their queries and get 
satisfaction about their problems.
 
Is This Answer Correct ?    0 Yes 0 No
Ashutosh Tiwari
 

 
 
 
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Why Do U Want To Leave Your Last Job 247Customer6
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How can you handle stress or pressure? Genpact15
WHAT EXPERIENCE DO YOU HAVE IN THIS FIELD ? Vertex3
What is meant by TROUBLESHOOTING?  12
hi all, i am searching 4 BPO job as fresher.i have one telephonic interview.i should talk few minutes on any topic.please send me any topic as well as some BPO questions & answers. thanks & regards, ramana.v, +91-9763212908, vrreddy.v@gmail.com BPO3
SPEAK ON LARGE HEYDRON COLLIDER(LHC)? IntelliCom1
What has disappointed you about a job?  1
whom do you prefer as a manager a man or a woman Wipro6
Why you want to join us???? Sipro3
what is your dream vacation Wipro5
what you know about our company SoftLogic2
what are post in call center & BPO Wipro3
9.do u think english plays an important role in today's life? if so,why? 10.importance of money in today's life? HSBC3
 
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