You have a team member who is an under-performer. How will you address th

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Question

You have a team member who is an under-performer. How will 
you address the situation?

Question Submitted By :: Sumeet

I also faced this Question!!

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Answer Posted By

Re: You have a team member who is an under-performer. How will you address the situation?

Answer
# 1

I would first pull up his data for last 3-4 weeks and try 
to identify regarding the areas of concern. Then I'll sit 
and discuss with him regarding his performance. While on 
discussion I'll try to judge: Is it because of any process 
knowledge issue? Is it because of lack of interest? Is it 
because of some personal problems? Or of some other 
reasons? Based on the entire discussion I'll come to know 
where he is lacking behind resulting to downfall in 
performance. If it is because of knowldge I need to arrange 
training, mentoring or coaching programs to improve his 
performance. Moniter his performance during this period and 
amend the action plan, if required. If it is for 
disinterest, then altogether a different action plans needs 
to be initiated.

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Ramesh Gupta

Re: You have a team member who is an under-performer. How will you address the situation?

Answer
# 2

by doing al this you will not get to know his lacking areas 
you need to do the real time montoring on the agent i.e, 
you need to listen his calls on  daily basis for one hour 
you will knw what the problem he is facing you can infrome 
him the procedure to over come that area and give his best 
in that also... 


IF YOU THINK ITS RIGHT ANSWER MAIL ME 
ON:zubair_zaks@yahoo.com

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Zubair

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