we are writing bug report in excel-sheet how you are sending the report t

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Question

we are writing bug report in excel-sheet how you are 
sending the report to your concern person.  (give me the 
detail work from bug found, where you are storing and how 
you are sending related to your company)

Question Submitted By :: Tulasi

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Re: we are writing bug report in excel-sheet how you are sending the report to your concern person. (give me the detail work from bug found, where you are storing and how you are sending related to your company)

Answer
# 1

Hi ! In our organisaton we use Bugzilla. It is a defect 
tracking or incident management tool.

The excel format that you are telling is more 
effective/suited for review processes.

If you follow the concept then it goes like dat :
1. Since you want to start from the stage after the bug was 
discovered. So document that bug.
Documentation includes :
(a) Bug Desc. (One line)
(b) Steps to reproduce it(for developers).
(c) Screenshots
(d) URL(If you are testing in different builds/iterations)
(e) Test case id that failed because of that bug.
(f) Severity and priority of that bug.
(g) mail it to : concerned dev, cc ur Test lead or 
reporting head.
(h) Logs(if possible)
(i) Last but not the least : Bug Status(New)

2. After dev. examines that bug, he will change its status 
from new to Invalid/Open/Won't fix/Resolved/Fixed and send 
back to you.

3. Verify that bug in new build. If it is fixed again 
change the status to Verified and closed. 

4. Send it to the concerned dev. and don't forget to put ur 
lead in cc.

In case that bug is not fixed you can change the status to 
reopen and follow the same procedure (Vicious circle :) ).

Note : Bugs are ideally to be closed at the end (Leave them 
as verified after confirming the bug fix). Because there 
are chances of that bug coming again after other fixes.

Cheerz,
Saurabh Garg

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Saurabh_g
[THBS]

Answer
# 2

Writing is easy, but writing clearly is hard. When it comes
to write bug explanations… well, writing seems to get even
harder, as far as the IT professional is concerned.
http://sanjevsharma.blogspot.com/2008/10/writing-bug-reports.html

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Sanjeev Sharma

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