Simply checking the database will not solve the problem. It
might be possible that the values stored are correctly but
when there is an internal validation through the code then
the code written is such that it is not able to do the
validations at the code level instead of datbase level.
This again in turn will result in failure
report the bug to development team because sometimes the
developer made the mistake or the valid user id does not
exist in your database table
if you enable to enter better report it to development team
or dicuses with Test team Lead or Developer about the
particular funcationality
If you are not able to login after entering a Valid user
id/Passwd then you will not go for any further
testing.Becasuse here your sanity testing fails.A valid
user id/Passwd means you are not making any mistake while
typing the user id/Paswswd...This means you should return
the build to dev team without performing any further
testing steps
In the broad ways two reasons could be there
(1) code level validation
(2) data base connectively,
Data base connectively error generally does not appear on
the user module in the website/applciation.
As far as case senstiveness is concern, it is already
define that entering valid user name and password.
Small or Capital letters does not matter in case of
Password generally
Do you chack
first,caps lock on/off.
second,code validation.
third,gave the database path is correct or not.
fourth,do you redirect page is other page or same page.
you found a bug and send it to the developer for
rectification but the developer not accepting that bug at
that time what will u do?(plz its very urgent give me the
best answer plz)