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Categories  >>  Call Centre  >>  Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what is B.P.O ?
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is B.P.O ?
Answer
# 1
B.P.O means Business Process Outsourcing
 
Is This Answer Correct ?    91 Yes 11 No
Kanth
 
  Re: what is B.P.O ?
Answer
# 2
B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.). 
IN the BPO call are made & receive. It can be inbound or 
outbond. it is just like a helpdesk where customer query 
are solve. It is basicly link between the cusomtomer & its 
company..Main motive is customer satisfaction....
 
Is This Answer Correct ?    158 Yes 11 No
Dheerendra Negi
 
 
 
  Re: what is B.P.O ?
Answer
# 3
Call centre deals with IT busines.
B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.). 
IN the BPO call are made & receive. It can be inbound or 
outbond. it is just like a helpdesk where customer query 
are solve. It is basicly link between the cusomtomer & its 
company..Main motive is customer satisfaction....
 
Is This Answer Correct ?    51 Yes 9 No
Dheerendra Negi
 
  Re: what is B.P.O ?
Answer
# 4
B.P.O means Business Process Outsourcing.It also called as
call center.The main purpose of B.P.O is selling a product.
 
Is This Answer Correct ?    16 Yes 43 No
Anbarasan
 
  Re: what is B.P.O ?
Answer
# 5
B.P.O means Business Process Outsourcing.It also called as
call center.The main purpose of B.P.O is selling a product.
 
Is This Answer Correct ?    9 Yes 39 No
Anbarasan
 
  Re: what is B.P.O ?
Answer
# 6
business process for out  sources
 
Is This Answer Correct ?    13 Yes 29 No
Guest
 
  Re: what is B.P.O ?
Answer
# 7
business process for out sources  ,when any company have a 
larg amount of customer and unable to handle the call in 
his office  ,than they open a centrelized aera where they 
handle the attand the call& quary of it's own coustomer and 
make his business on groth with good relationship with 
coustomer.
 
Is This Answer Correct ?    15 Yes 10 No
Bipin Mishra
 
  Re: what is B.P.O ?
Answer
# 8
B.P.O is Business process outsourcing.
which deals with C.R.M.
transfer of non core jobs to the third party vendor.
it deals with inbound & outbound calls (i.t call center job)
and also deals with finance,accounts,automotive,etc non 
voice jobs.this b.p.o is a line between customer and 
company.
 
Is This Answer Correct ?    14 Yes 2 No
G.v.raghu Kiran
 
  Re: what is B.P.O ?
Answer
# 9
BPO Means (Business Process Outsourcing),Which deals with 
CRM(Customer Relationship Management)&customer ask any type 
of questions what ever its company these4 questions clear 
by in this way,BPO is a best way between customer?&company.
 
Is This Answer Correct ?    10 Yes 2 No
Sujatha.g
 
  Re: what is B.P.O ?
Answer
# 10
B.P.O means Business process outsourcing. It deals with CRM
(Customer relationship management). In B.P.O either we 
make  call or receive  calls it can be inbound or outbound 
and In other way B.P.O gives way the company to achieve 
transformational outcomes much and more quickly.
 
Is This Answer Correct ?    7 Yes 2 No
Vikash Kumar
 
  Re: what is B.P.O ?
Answer
# 11
Call centre deals with IT busines.
B.P.O. Means Business Process Outsourcing
which deals with  Customer relationship management.
IN the BPO call are made & receive. 
It is basicly link between the cusomtomer & its 
company..Main motive is customer satisfaction....
 
Is This Answer Correct ?    5 Yes 3 No
Manoj Mishra
 
  Re: what is B.P.O ?
Answer
# 12
B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.). 
IN the BPO call are made & receive. It can be inbound or 
outbond. it is just like a helpdesk where customer query 
are solve. It is basicly link between the cusomtomer & its 
company..
 
Is This Answer Correct ?    5 Yes 2 No
Sunil Sharma
 
  Re: what is B.P.O ?
Answer
# 13
BPO is Business process outsourcing, when a company hires
some another company in order to do it's work process, it is
called the process is being outsourced. for ex. an insurance
company can hire some another company to do it's janitorial
or landscaping works with more efficiency and in a
stipulated time because the hired company is specialized in
doing that work.
Outsourcing of work is done with the view that,
a)it save cost of the company.
b)work are performed efficiently and within a given time frame.
c)work can be done from any geographical location.
d)hiring more skilled and person of specific knowledge.
 

 Call center is a part of BPO operation,where calls are
received and made for CRM (Customer Relationship
Management),either to resolve customer queries or to remind
him for payment or to educate them about new schemes and
offers of the company or for sales upgradation.
 
Is This Answer Correct ?    21 Yes 0 No
Mann
 
  Re: what is B.P.O ?
Answer
# 14
B.P.O-(business process outsourcing)-means business plus 
providing satisfectory service's to the customer plus fun 
and biggest advantage is making easy money for sure,it also 
means very fast growth comparing to other corporate 
world.This process need's fast,accurate and creative mind 
to stand your chance for great future as-well.One need to 
give his/her 100% to his/her work Funnda is very clear 
don'tlove your company but love your work and stand for 
every thing which is wright............ZAKIR
 
Is This Answer Correct ?    4 Yes 3 No
Zakir Ali
 
  Re: what is B.P.O ?
Answer
# 15
BPO Means Business Process Outsourcing... 
I would say its a process of outsourcing the business.
and it is quite common that most of the folks knew, its a
call center or a customer services agency where service
agents interact with customers and customers interact with
service agents (it could also be expressed as INBOUND AND
OUTBOUND interaction process, where people get calls and
make calls on any business needs "it could be computer
troubleshooting, problem solving, business product selling
and more the business needs" all that matters here is
solving the customer query or selling the business product
with the better customer satisfaction.

it can also be elaborated in detail about it, but for a
first impact this is more then enough.          

Thanks,
Jonny
 
Is This Answer Correct ?    8 Yes 1 No
Jonny
 
  Re: what is B.P.O ?
Answer
# 16
bpo means business process outsourcing it is third party 
and it solve all problems
 
Is This Answer Correct ?    1 Yes 0 No
Amir
 
  Re: what is B.P.O ?
Answer
# 17
bpo means business process outsourcing.generally bpo is 
divided into two modules customer support and tech 
support.in customer support there would be two process in 
bound&outbound.in inbound process clients will make calls 
enquiry about the desired information which they are 
looking for.while coming to the outbound process it is 
completely a sales process where in we have to make calls 
to the customer and convince them to buy our products.
                       and in tech support we have two 
process one is voice based and another one is non-
voice.generally in voice basis process clients will call us 
and ask queries related to there technical problems 
(generally trouble shooting).well coming to the non voice 
it would be chat and e-mail support.
 
Is This Answer Correct ?    4 Yes 0 No
Vamsi
 
  Re: what is B.P.O ?
Answer
# 18
it can be seen as a process in which a company delegates 
some of its process to a third pary.mainly bpo is a 
contracting transaction through which one company purchase 
service from another while keeping qwnership and ultimate 
responsibility process.
 
Is This Answer Correct ?    0 Yes 1 No
Harsha
 
  Re: what is B.P.O ?
Answer
# 19
BPO- Business process outsource.

it is a traditional define or a physical location where either calls placed or received high volume of sale and marketing and its like a chain between customer's and company where hundred and thousand people's where sit together and solve the quarry of the customer's through phone line.
 
Is This Answer Correct ?    2 Yes 0 No
Mithun Sareen
 
  Re: what is B.P.O ?
Answer
# 20
Business process outsourcing means examining the processes
that compose the business and its functional units, and then
working with focused service providers to both re-engineer
and outsource these at the same time. BPO involves the full
transfer of responsibility for functions such as transaction
processing, policy servicing, claims management, HR,
finance, and compliance to the outsourcing company. The
outsourcing provider then administers these functions on
their own systems to agreed service standards and at a
guaranteed cost.

Typically, companies that are looking at business process
outsourcing are hoping to achieve cost savings by handing
the work to a third-party that can take advantage of
economies of scale by doing the same work for many
companies. Or perhaps the cost savings can be achieved
because labor costs are lower due to different costs of
living in different countries (labor arbitrage). In exchange
for the potential cost savings, the company in question must
relinquish control over an aspect of their business that
explains why business process outsourcing is often reserved
for non-critical, non-core type of work.
 
Is This Answer Correct ?    0 Yes 0 No
Siri
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
What makes you motivate? IBM3
SPEAK ON IRRITATIONAL BEHAVIOUR FOR 5 MINUTES. Genpact3
WHAT TYPE OF ASK QOUESTION FOR CALL CENTER JOB Chase2
can i get job in Genpact after 12th class? if yes then on which post and i also done ielts with overall 6 bands...  2
tell about yourself Wipro7
what r you expact about your selary. Genpact5
TELL ME ABOUT ONE UNIQUE QUALITY THAT U HAVE IN DETAIL?  3
what can you contribute in this company  2
If a card punch operator can process 80 cards in half an hour How many cards can this process in 7hr30min? TISL2
Why are you trying for Inhternational call center???? Wipro2
what do you understand by friendship. Maples7
WHAT IS BPO ? Aegis7
Actually I want to apply in Internatinal call centers but could'nt able to get through so please could you teel me How to give an Introduction in a professional manner??? IBM2
why do you want to join call centre Aegis4
afte done your graduation. how long time you spent. what did you do in this time? EXL3
BPO IS CURSE OR BOON IN INDIA Aegis1
Atleast tell me five point that makes me to hire you rather than to hire another guy of same qualification and experience as you.  7
Tell me something about yourself? IBM13
why is nursing related to call center? PLDT2
YOUR ARE SALARY ACCEPTED Vodafone1
 
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