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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1993)
Question
what is inbound and outbound
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is inbound and outbound
Answer
# 1
the outbound is the call we need to make to cutomer
so customer will give a time to make a call
in that time we need to make a call
 
Is This Answer Correct ?    38 Yes 34 No
Guest
 
  Re: what is inbound and outbound
Answer
# 2
In inbound process we just satisfy the customer and solve
the problem related to our company
And in out bound process we just call the customer and
selling the company products
 
Is This Answer Correct ?    111 Yes 4 No
Guest
 
 
 
  Re: what is inbound and outbound
Answer
# 3
In inbound process we just satisfy the customer and solve
the problem related to our company
And in out bound process we just call the customer and
selling the company products
 
Is This Answer Correct ?    25 Yes 5 No
Guest
 
  Re: what is inbound and outbound
Answer
# 4
In inbound process we recieve call for customer's
satisfaction of our company.
in outbond we make calls for the sale and promotion of our
company
 
Is This Answer Correct ?    13 Yes 6 No
Nimesh
 
  Re: what is inbound and outbound
Answer
# 5
inbound call centres means the calls coming to the centre
from customer and the customer executive have to recieve
the call and give the answer and solvation of customer in a
effiecient and provessional way for customer satisfaction
and for organization devlopement.
if u need any answer from me u can email to my id that is
bhagirathi_rao@yahoo.com
 
Is This Answer Correct ?    6 Yes 8 No
G.bhagirathi Rao
 
  Re: what is inbound and outbound
Answer
# 6
inbound dis s wer we recieved customers concerns, inquiries
and assist them to the patient way we cud.
outbound is wer we call customers to do selling and arrange
some negotations.
 
Is This Answer Correct ?    5 Yes 5 No
Cielo
 
  Re: what is inbound and outbound
Answer
# 7
inbound- It is a process where customer calls us for his
query regarding company's product.

outbound- It is a process where we calls our customer for
the new company's product.
 
Is This Answer Correct ?    8 Yes 4 No
Diana Kapadia
 
  Re: what is inbound and outbound
Answer
# 8
Inbound - the call center agent received the call then you
are going to explain the product of the company to the
customer & other queries needed to be resolved.

Outbound - the call center agent make the call to the
customer & sell the product marketed by the company.
 
Is This Answer Correct ?    7 Yes 6 No
Bernadette Sarania
 
  Re: what is inbound and outbound
Answer
# 9
inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.

and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.
 
Is This Answer Correct ?    10 Yes 3 No
Biswajit Deb
 
  Re: what is inbound and outbound
Answer
# 10
IN INBOUND PROCESS WE RECIEVED CALL TO SOLVE THE QUERIES OF
THE CUSTOMER & IN OUTBOUND PROCESS WE MADE CALLS TO SELL
THE PRODUCT I.E TELEMARKETING CALL
 
Is This Answer Correct ?    5 Yes 3 No
Prashant Tembhurne
 

 
 
 
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