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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1999)
Question
what is inbound and outbound
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
In inbound process we just satisfy the customer and solve
the problem related to our company
And in out bound process we just call the customer and
selling the company products
 
Is This Answer Correct ?    114 Yes 4 No
Guest
 
Answer
# 2
In inbound process we just satisfy the customer and solve
the problem related to our company
And in out bound process we just call the customer and
selling the company products
 
Is This Answer Correct ?    26 Yes 5 No
Guest
 
 
 
Answer
# 3
inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.

and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.
 
Is This Answer Correct ?    11 Yes 3 No
Biswajit Deb
 
Answer
# 4
In inbound process we recieve call for customer's
satisfaction of our company.
in outbond we make calls for the sale and promotion of our
company
 
Is This Answer Correct ?    13 Yes 6 No
Nimesh
 
Answer
# 5
inbound- It is a process where customer calls us for his
query regarding company's product.

outbound- It is a process where we calls our customer for
the new company's product.
 
Is This Answer Correct ?    9 Yes 4 No
Diana Kapadia
 
Answer
# 6
the outbound is the call we need to make to cutomer
so customer will give a time to make a call
in that time we need to make a call
 
Is This Answer Correct ?    39 Yes 35 No
Guest
 
Answer
# 7
Inbound means you get calls and need to answer there queries or request

Outbound means you need to make calls and it might be related to sales
 
Is This Answer Correct ?    4 Yes 0 No
Ruthan
 
Answer
# 8
inboumd means incoming calls. by solving the customer
quuerries and problems.
outbound means outgoing calls. by satisfying the needs of
the customer.and explain the benifit of the product.
 
Is This Answer Correct ?    3 Yes 0 No
Mohammed Saud
 
Answer
# 9
IN INBOUND PROCESS WE RECIEVED CALL TO SOLVE THE QUERIES OF
THE CUSTOMER & IN OUTBOUND PROCESS WE MADE CALLS TO SELL
THE PRODUCT I.E TELEMARKETING CALL
 
Is This Answer Correct ?    5 Yes 3 No
Prashant Tembhurne
 
Answer
# 10
Inbound - the call center agent received the call then you
are going to explain the product of the company to the
customer & other queries needed to be resolved.

Outbound - the call center agent make the call to the
customer & sell the product marketed by the company.
 
Is This Answer Correct ?    7 Yes 6 No
Bernadette Sarania
 

 
 
 
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