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Categories  >>  Call Centre  >>  Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what is inbound and outbound
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is inbound and outbound
Answer
# 1
the outbound is the call we need to make to cutomer 
so customer will give a time to make a call 
in that time we need to make a call 
 
Is This Answer Correct ?    9 Yes 7 No
Guest
 
  Re: what is inbound and outbound
Answer
# 2
In inbound process we just satisfy the customer and solve 
the problem related to our company
And in out bound process we just call the customer and 
selling the company products
 
Is This Answer Correct ?    22 Yes 1 No
Guest
 
 
 
  Re: what is inbound and outbound
Answer
# 3
In inbound process we just satisfy the customer and solve 
the problem related to our company
And in out bound process we just call the customer and 
selling the company products
 
Is This Answer Correct ?    5 Yes 3 No
Guest
 
  Re: what is inbound and outbound
Answer
# 4
In inbound process we recieve call for customer's 
satisfaction of our company.
in outbond we make calls for the sale and promotion of our 
company
 
Is This Answer Correct ?    2 Yes 2 No
Nimesh
 
  Re: what is inbound and outbound
Answer
# 5
inbound call centres means the calls coming to the centre 
from customer and the customer executive have to recieve 
the call and give the answer and solvation of customer in a 
effiecient and provessional way for customer satisfaction 
and for organization devlopement.
if u need any answer from me u can email to my id that is 
bhagirathi_rao@yahoo.com
 
Is This Answer Correct ?    2 Yes 4 No
G.bhagirathi Rao
 
  Re: what is inbound and outbound
Answer
# 6
inbound dis s wer we recieved customers concerns, inquiries 
and assist them to the patient way we cud.
outbound is wer we call customers to do selling and arrange 
some negotations.
 
Is This Answer Correct ?    1 Yes 2 No
Cielo
 
  Re: what is inbound and outbound
Answer
# 7
inbound- It is a process where customer calls us for his
query regarding company's product.

outbound- It is a process where we calls our customer for
the new company's product.
 
Is This Answer Correct ?    1 Yes 2 No
Diana Kapadia
 
  Re: what is inbound and outbound
Answer
# 8
Inbound - the call center agent received the call then you 
are going to explain the product of the company to the 
customer & other queries needed to be resolved.

Outbound - the call center agent make the call to the 
customer & sell the product marketed by the company.
 
Is This Answer Correct ?    3 Yes 2 No
Bernadette Sarania
 
  Re: what is inbound and outbound
Answer
# 9
inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.

and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.
 
Is This Answer Correct ?    5 Yes 1 No
Biswajit Deb
 
  Re: what is inbound and outbound
Answer
# 10
IN INBOUND PROCESS WE RECIEVED CALL TO SOLVE THE QUERIES OF 
THE CUSTOMER & IN OUTBOUND PROCESS WE MADE CALLS TO SELL 
THE PRODUCT I.E TELEMARKETING CALL
 
Is This Answer Correct ?    1 Yes 0 No
Prashant Tembhurne
 
  Re: what is inbound and outbound
Answer
# 11
inboumd means incoming calls. by solving the customer 
quuerries and problems.
outbound means outgoing calls. by satisfying the needs of 
the customer.and explain the benifit of the product.
 
Is This Answer Correct ?    2 Yes 0 No
Mohammed Saud
 
  Re: what is inbound and outbound
Answer
# 12
in inbound process we used to pick up all the incoming call 
from the customer nd we hv satisfy them by solving them 
quuerries and problems.
\
in outbound we used to make outbound call to the people 
sell them company product
 
Is This Answer Correct ?    0 Yes 0 No
Vicky Sharma
 
  Re: what is inbound and outbound
Answer
# 13
Hi,
Inbound is described as Packets receiving and Packets 
Moving out or Sending are called as OutBound.
 
Is This Answer Correct ?    0 Yes 1 No
Syed Mahboob Feroz Ahmed
 
  Re: what is inbound and outbound
Answer
# 14
county and non country jobs
 
Is This Answer Correct ?    0 Yes 3 No
Aslam_khan151
 
  Re: what is inbound and outbound
Answer
# 15
Hi dear,In my opinion,
Inbound is a processing of the tour comp. We pick up the
touristsm from another place or destination to vosit our
country.

Outbound is a processing of the tour comp.We call people who
like to buy a packet tour of the company travel to another
place or destination.

I thing is true,something like that.If you have any idea,
you can tell someone who want to know.
 
Is This Answer Correct ?    0 Yes 0 No
Jomtrai
 
  Re: what is inbound and outbound
Answer
# 16
Inbound means you get calls and need to answer there queries or request

Outbound means you need to make calls and it might be related to sales
 
Is This Answer Correct ?    1 Yes 0 No
Ruthan
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
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describe achievement that you were able to accomplish despite the presence of obstacles ? Mobily1
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WHY you choose to work in a call center? why we should hire you without experience in a call center? why do you want to work in a graveyard ship? How much salary do you want to received? what is a call center for you? Capita13
wat is customer service is according to you is?how good u can satisfy your customer?wat makes u to be a good customer care exceutive? GE3
tell something about BPO CSC7
how to say the self introduction IBM4
what is your greatest strength? net.com10
What motivates you : Money or Success ? Sutherland6
if ur passing thru road narrate any kind of story??? HCL3
i am MBA fresher, but i want to work for bpo because of working enviormen & compensation they offer, should i show my mba qualification in resume for the international bpo job?  1
arrange these alphabets in to three words F T O G U N I R O I Y W A ? Vodacom5
jeopardy (a)adventure (b)magic (c)enmity (d)danger Htmt4
I heard that there will be total 7rounds would be there in Dell call center,can anybody tell Me what would be the first 3rounds? DELL3
Why do you choose Domestic Call Center rather than International call Center? Sparsh8
If you'll be given a super power what it would be? and why? eTel2
what is call center Genpact18
why u want to leave the present job? Genpact11
WHAT IS BPO ? Aegis7
 
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