hi i this depends upon the profile of job suppose if i am
working with reliance retail industry with reliance fresh
the main problem is to make attraction of customer so i am
always dng those things which attract the customer a lots .
provide the services time to time
no customer is tough one
just you become so much polite and listen the problem and
tell each and every thing of ur product becaz tough
customer is a loyaal customer always
jst listen to him & don't interrupt in between (nod ur head
& show ur interest in what he is saying) & when he stops,
empathize with him .....
be very polite & assure him that u will do best you can to
get his problem resolved
The better communication plays an important role in handling
the customer.Moreover the very first thing is to judge the
customer requirement or what he is willing to ask.By
Understanding all his need.we have to provide the service
accordingly.I think this would help out in handling the
Wish him with smile and respect him and listen him as best listener and make feel him that your going to provide him best service or goods and take his requirement and explain him in such a manner that customer is GOD.
Use all good words of "your suggestion is most welcome and you are most welcome to our shop always and give him suggestion book to write. and do not refuse of his any word while he is delivering finally he himself will come down and in future he becomes your best customer.
Listen Actively (Remain Calm)
Maintain your integrity at all times
Be Sympathetic n Empathetic (Don't take it Personally)
Find a solution to the situation
n finally for us :
Take a few minutes on your own. After the situation has
been resolved and the customer is on her way, itís helpful
for you to take your own ďtime-out.Ē Even if youíve handled
the situation in the most professional way possible, itís
still a stressful experience. Take a short walk, treat
yourself to a snack or find someone to talk to who makes you
laugh. Then youíll be ready to once again engage with your
How will you influence people to strive willingly for group
objectives in your organization (target based industry)?
Apply interpersonal influence through communication process
towards attaining your personalized goals?