hi i this depends upon the profile of job suppose if i am
working with reliance retail industry with reliance fresh
the main problem is to make attraction of customer so i am
always dng those things which attract the customer a lots .
provide the services time to time
no customer is tough one
just you become so much polite and listen the problem and
tell each and every thing of ur product becaz tough
customer is a loyaal customer always
jst listen to him & don't interrupt in between (nod ur head
& show ur interest in what he is saying) & when he stops,
empathize with him .....
be very polite & assure him that u will do best you can to
get his problem resolved
The better communication plays an important role in handling
the customer.Moreover the very first thing is to judge the
customer requirement or what he is willing to ask.By
Understanding all his need.we have to provide the service
accordingly.I think this would help out in handling the
Wish him with smile and respect him and listen him as best listener and make feel him that your going to provide him best service or goods and take his requirement and explain him in such a manner that customer is GOD.
Use all good words of "your suggestion is most welcome and you are most welcome to our shop always and give him suggestion book to write. and do not refuse of his any word while he is delivering finally he himself will come down and in future he becomes your best customer.