i stay calm till he stops abusing me....as soon as he stops
abusing me i'll say "i'm really sory for the inconvienience
caused to you... but if u let me knw your problem once again
i'll definitely try to resolve it, if nt possible at the
moment i assure you to resolve it with in a day or 2"
I don't think abusing me is a solution of your problem,if
you tell your problem and let me do my work,i assure ill
make my level best as soon as possible,
Gotta listen to the customer and note down the important
point of the queries. Once the customer stops abusing, gotta
start with a polite manner saying "We apologize for the
inconvenience and I am here to help you with a apt solution,
as i know that you have problems with.....(mention the main
points which the customer was trying to explain. Then the
customer would listen to you and if you need more help place
the customer on hold and talk to your TL at the same time
you have to specify the time which you are gonna take. Come
back to the customer and solve the problem. Before
disconnecting the line thank the customer for calling you
and make sure the problem is solved:)
I don,t mind that particular abusing words through about
taking. I would do make understanding that way, in which
way word he is going then i will also going at that word.
Very with cool mind i will tell thanks.
L : First Listen to the customer what he is saying/what the customer problem is?
A : Then Acknowledge, by apologising him.
R : Respond accordingly, knowing the problem,say I do apologise for the inconvenience caused to you, I will solve your problem ASAP , and I will make sure this never happens again.
THANKING CUSTOMER.
SAY GOOD DAY/BYE/NIGHT.
In the HR round, questions were:
Tell me about yourself?
Why do u want to join dell?
Are to compatible to work in night shifts?
Consider a situation when a customer who's an author calls
up to tell that his hardware is corrupted and all his
writings were stored on the system.
Next was technical round. Questions asked were:
what is BIOS?
what is POST?
what is RAID? Mirroring? striping?
what is the CD capacity?
What is the DVD capacity?
What are the different flavors of XP?
What is the configuration of the system u use at home?
what is trouble shooting?
Tell me about your project?
What do u know about the different dell products?
Do u kne about your nature of work?
What if the software field improves and u get a call from
them, would u jump over?
Next was the ops round where they check for ur compatibility
i.e. your long term commitment wth the company.
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