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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what is BPO? 
Why shouldyou want to join bpo?

 Question Submitted By :: Tarik_anwar
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 1
bpo means barath petrolium of oil. nowdays there is so much
of demand to get petroles and diesel  , not only that cost
is also high . if i joined the  bpo  i can get free petrol
for my bike  trvelling  and daily bata also thatwhy i want
to vjoin the bpo .
 
Is This Answer Correct ?    6 Yes 35 No
Rubakanthan
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 2
BPO is not any petrolium kind of thing 
BPO is bussiness process out sourcing where one country we get in bussiness 
with other country in form of customer care exaquative , like helping the people 
on the phone calls solving the people problems with the company product
 
Is This Answer Correct ?    12 Yes 4 No
Mahesh
 
 
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 3
bpo is nothing but solving the problems to other where there
are in another countries by phones
 
Is This Answer Correct ?    4 Yes 7 No
Suhani
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 4
bpo stands for business process outsourcing and bpo is a
business unit where we process a business  requirement which
has been outsourced . processing here means offering
customer service ,collections, tele sales, technical support
etc.
 
Is This Answer Correct ?    10 Yes 2 No
Ria Khanna
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 5
A call centre or call center or BPO(see spelling
differences) is a centralized office used for the purpose of
receiving and transmitting a large volume of requests by
telephone. A call centre is operated by a company to
administer incoming product support or information inquiries
from consumers. Outgoing calls for telemarketing, clientele,
and debt collection are also made. In addition to a call
centre, collective handling of letters, faxes, and e-mails
at one location is known as a contact centre.

A call centre is often operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).

Most major businesses use call centres to interact with
their customers. Examples include utility companies, mail
order catalogue firms, and customer support for computer
hardware and software. Some businesses even service internal
functions through call centres. Examples of this include
help desks and sales support.
 
Is This Answer Correct ?    8 Yes 1 No
Harie
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 6
Bussiness process outsourcing is the process of contracting 
the responsibilities of a specific bussiness function for a 
service provider of a third party.
 
Is This Answer Correct ?    3 Yes 2 No
Sri
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 7
business process outsourcing where u hire the other 
companies to handle the business activities for u.
 
Is This Answer Correct ?    2 Yes 1 No
Rajat
 
  Re: what is BPO? Why shouldyou want to join bpo?
Answer
# 8
“BPO or Business Process Outsourcing is common among big
companies nowadays. Basically it’s about linking of two
companies in which the other company serves as the provider
and the other one is the client. One example is a call
center company that provides customer service to the
customers of their client.”
For example, Sayks is a call center that handles customer
care for Kodyak company. In other words, when the customers
dial the Kodyak Customer care phone number, the Sayks
employees are the ones handling the calls.
 
Is This Answer Correct ?    0 Yes 0 No
Hilarion
 

 
 
 
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