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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2007)
Question
what is call centre Job? What is voice and non voice?
Who is an eligioble candidate to get Job In call Centers for
voice and non voice.
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
call center agents often provide customer service or
technical assistance to callers but can also sell products
and services or make appointments.
 
Is This Answer Correct ?    10 Yes 2 No
Saranya.....
 
Answer
# 2
BAsically,Call Centre is the hub from where employees
resolve or handle the query of the customers(who are using
the services of us)
Voice :- Directly servicing the customers whether on
telephone or face to face.
NonVoice:- Indirectly servicing the customer,we can say that
invisible support to customer.
Candidate should possess good communication skills,sentence
framing,polite,able to understand the customer and should
be understandable.
 
Is This Answer Correct ?    9 Yes 1 No
Abhishek Bhandari
 
 
 
Answer
# 3
providing customer support through telephone is voice process.
serving customer requests by email is non voice process.
people who can't speak go to non voice processes.
 
Is This Answer Correct ?    2 Yes 2 No
Blackmoon
 
Answer
# 4
call is a very growing sec. where we can easily gole in our
life. and impure the communication.
 
Is This Answer Correct ?    7 Yes 11 No
Sudhir
 

 
 
 
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