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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
what do you know about call centres
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what do you know about call centres
Answer
# 1
basically, its made 4 customers satisfaction , and regar, 
ding their queries and give them appropriate feedback 
regarding their queries....
 
Is This Answer Correct ?    5 Yes 1 No
Prateek Garg
 
  Re: what do you know about call centres
Answer
# 2
Call centers are normally contact centers, where a customer 
using a product or services of that company, seeks help 
through phone (voice) or mails (non-voice). This could be 
either a technical help or a non technical help that a 
customer may be seeking.
Call centers are mainly inbound and out bound. When the 
customer calls to seek help it is known as an inbound call, 
if the employee (consultant) calls customer to market or 
sell their product it is an out bound call. The same can be 
done thourgh mails. This is known as non-voice process. 
Mainly termed as BPO (Business Process Out Source.
 
Is This Answer Correct ?    8 Yes 0 No
Abhijeet
 
 
 
  Re: what do you know about call centres
Answer
# 3
Call centre is a 24*7 running help desk consisting of the 
following processes viz.outbond,inbound & backoffice.In 
outbound we make calls to the customers & in inbound we 
recieve calls from the customers solving thier problems & 
backoffice is the data entry work.in other words its 
bussiness process outsourcing.
 
Is This Answer Correct ?    1 Yes 0 No
Sudhir G.
 

 
 
 
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hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out! BPO4
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how did you celebrated ur last birthday? DELL7
 
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