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Categories >> Call Centre >> Call Centre AllOther


 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1998)
What do you mean by an inbound and outbound calling?
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
# 1
inbound calling means calls those are received by the
customer care executive.outbound calls means calls those
are made by the customer care executive.
Is This Answer Correct ?    47 Yes 6 No
Aijaz Khan
# 2
Inbound:-Is an part of call center industry where in calls
comes in and we have to greet customers or solve their
problems. Most of the customer care processes are inbound.
Outbound:-Where calls go out. Most of the sales and
marketing calls centers are based on outbound model.
Is This Answer Correct ?    41 Yes 5 No
Rohit Rana
# 3
a inbound call center is a place where you will be
receiving calls from customers

a outbound call center is a place where you will be
making calls to the prospected customers
Is This Answer Correct ?    20 Yes 1 No
Mohoammed Afser
# 4
First of all it is clear from the word "calling" that you
have to talk to your customers, either you make a call to
them for knowing about their response to your products or
may be to promote and make them aware of your plans and
several schemes.
Inbound Calling- This category of calling explains that the
customer use to make calls to the company's help or enquiry
desk department that is so called BPO's so as to clear their
problems or get any help they want with respect to the
company's product's and manufactures or any offers of the
company they are interested in.
Outbound calling- This category of calling explains that the
company's or the Firm's representatives or call executive's
make calls to the people(doesnt matter that the person they
are calling is attached to the company from any source) and
make them know about their plans and schemes they want them
to be associated or enjoy with.Hence here the company call
executives makes calls to peoples for a promotion or
advetisement of there product and offers..Sales and
marketting are the base of outbound calling..
Is This Answer Correct ?    13 Yes 3 No
Syed Alfatah Manzoor
# 5
Inbound- The word inbound explains you that calls will come
in eg: Emergency108, Mobile service operators like Airtel,
Vodafone etc.
Outbound- The word outbound explains you that calls will be
done for the companies end to make the customer to
understand better about the product, selling the products
to the customer etc.
Is This Answer Correct ?    6 Yes 3 No
Pavan Kumar

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