ALLInterview.com :: Home Page KalAajKal.com
 Advertise your Business Here     
Browse  |   Placement Papers  |   Company  |   Code Snippets  |   Certifications  |   Visa Questions
Post Question  |   Post Answer  |   My Panel  |   Search  |   Articles  |   Topics  |   ERRORS new
   Refer this Site  Refer This Site to Your Friends  Site Map  Bookmark this Site  Set it as your HomePage  Contact Us     Login  |  Sign Up                      
tip   SiteMap shows list of All Categories in this site.
Google
 
Categories  >>  Call Centre  >>  Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
What do you mean by an inbound and outbound calling?
 Question Submitted By :: Sunil
I also faced this Question!!     Rank Answer Posted By  
 
  Re: What do you mean by an inbound and outbound calling?
Answer
# 1
inbound calling means calls those are received by the 
customer care executive.outbound calls means calls those 
are made by the customer care executive.
 
Is This Answer Correct ?    6 Yes 0 No
Aijaz Khan
 
  Re: What do you mean by an inbound and outbound calling?
Answer
# 2
Inbound:-Is an part of call center industry where in calls 
comes in and we have to greet customers or solve their 
problems. Most of the customer care processes are inbound.
Outbound:-Where calls go out. Most of the sales and 
marketing calls centers are based on outbound model.
 
Is This Answer Correct ?    6 Yes 0 No
Rohit Rana
 
 
 
  Re: What do you mean by an inbound and outbound calling?
Answer
# 3
a inbound call center is a place where you will be 
receiving calls from customers

a outbound call center is a place where you will be 
making calls to the prospected customers
 
Is This Answer Correct ?    1 Yes 0 No
Mohoammed Afser
 
  Re: What do you mean by an inbound and outbound calling?
Answer
# 4
First of all it is clear from the word "calling" that you
have to talk to your customers, either you make a call to
them for knowing about their response to your products or
may be to promote and make them aware of your plans and
several schemes.
Inbound Calling- This category of calling explains that the
customer use to make calls to the company's help or enquiry
desk department that is so called BPO's so as to clear their
problems or get any help they want with respect to the
company's product's and manufactures or any offers of the
company they are interested in.
Outbound calling- This category of calling explains that the
company's or the Firm's representatives or call executive's
make calls to the people(doesnt matter that the person they
are calling is attached to the company from any source) and
make them know about their plans and schemes they want them
to be associated or enjoy with.Hence here the company call
executives makes calls to peoples for a promotion or
advetisement of there product and offers..Sales and
marketting are the base of outbound calling..
 
Is This Answer Correct ?    3 Yes 0 No
Syed Alfatah Manzoor
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
# What will you do if you’re not selected for this job.  5
Speak on a memorable moment in your life for 5 mnts? 247Customer6
Who is your role model ? Nipuna7
What do you understand by a BPO?  1
unforgettable movement in your life? DELL2
what is bpo? Convergys3
Tell me about a suggestion you have made? GE1
How do u see u r self from here down the road five year or 10 years??? HSBC9
according to your definition of success,how successful have you been so far  1
What is HRO? Wipro1
wat is the use for making calls Optimus1
what is a call centre? HSBC5
what does call centre mean to you? where do you see your self in 5years time? how can I answer these question?  1
tell me about call center iSmart6
why are you living privious job FIC4
in your opinion, do we work for a living or we live for a working?  3
generally she is cautious but you cant predict when she is (a) rash (b)hurt (c)kind (d)fast Htmt1
tell me some thing about yourself?  2
How can we remove "Mother Tongue" influence while speaking in English ?  5
why do you want to leave previous company? Barclays8
 
For more Call Centre AllOther Interview Questions Click Here 
 
 
 
 
 
   
Copyright Policy  |  Terms of Service  |  Help  |  Site Map 1  |  Articles  |  Site Map  |   Site Map  |  Contact Us interview questions urls   External Links 
   
Copyright © 2007  ALLInterview.com.  All Rights Reserved.

ALLInterview.com   ::  Forum9.com   ::  KalAajKal.com