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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2007)
Question
What do you mean by an inbound and outbound calling?
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
inbound calling means calls those are received by the
customer care executive.outbound calls means calls those
are made by the customer care executive.
 
Is This Answer Correct ?    55 Yes 7 No
Aijaz Khan
 
Answer
# 2
Inbound:-Is an part of call center industry where in calls
comes in and we have to greet customers or solve their
problems. Most of the customer care processes are inbound.
Outbound:-Where calls go out. Most of the sales and
marketing calls centers are based on outbound model.
 
Is This Answer Correct ?    46 Yes 5 No
Rohit Rana
 
 
 
Answer
# 3
a inbound call center is a place where you will be
receiving calls from customers

a outbound call center is a place where you will be
making calls to the prospected customers
 
Is This Answer Correct ?    24 Yes 2 No
Mohoammed Afser
 
Answer
# 4
First of all it is clear from the word "calling" that you
have to talk to your customers, either you make a call to
them for knowing about their response to your products or
may be to promote and make them aware of your plans and
several schemes.
Inbound Calling- This category of calling explains that the
customer use to make calls to the company's help or enquiry
desk department that is so called BPO's so as to clear their
problems or get any help they want with respect to the
company's product's and manufactures or any offers of the
company they are interested in.
Outbound calling- This category of calling explains that the
company's or the Firm's representatives or call executive's
make calls to the people(doesnt matter that the person they
are calling is attached to the company from any source) and
make them know about their plans and schemes they want them
to be associated or enjoy with.Hence here the company call
executives makes calls to peoples for a promotion or
advetisement of there product and offers..Sales and
marketting are the base of outbound calling..
 
Is This Answer Correct ?    16 Yes 3 No
Syed Alfatah Manzoor
 
Answer
# 5
Inbound- The word inbound explains you that calls will come
in eg: Emergency108, Mobile service operators like Airtel,
Vodafone etc.
Outbound- The word outbound explains you that calls will be
done for the companies end to make the customer to
understand better about the product, selling the products
to the customer etc.
 
Is This Answer Correct ?    9 Yes 3 No
Pavan Kumar
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
What can you contribute to the company, knowing the basics of being a call center agent? APC 6
What have you done to overcome a major obstacles in your life.   4
Hi all am a btech guy,I have 6years gap,in the beginning I worked as a lecturer and thereafter I worked in abroad in a construction company.since I came back to India I had setup my own business,but that did not clicked.now am trying for a call center. So in the interview,if they ask me why am I joining in a call center what should I answer? Because a person who has 6years gap and worked in abroad never joins in a callcneter,so please give the right answer,what it should be?   5
tell me tabout recent movie u r seen?tell me about yout college days? tell me about your school days? tell me about your friends? FirstSource 11
Tell me about sachin tendulkar? Serco 4
why do u want to get the job in genpact? Genpact 11
Why do you want to leave your organization or company? Genpact 3
Why do you looking for BPO job? Ibm 19
what is insurance   2
how will you introduce urself in any interview? eTelecare 5
Are you a team leader? anyone know ans than plz give ans IBM 3
plz tell me ur daily routine IBM 10
 
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