i will try to find out whatever wrong with him then will 
talk to him cordially and will try to solve his 
problem.e.g.financial problem and others.

i'll be patient and talk to that person and ask what is his
prob. and you must be careful on talking in an irritated
cuztomer...ok? then we will solve the prob. systematically..
etc.., ;=o)

Words can arouse anger and the same can be used to subside
anger in others. If i face an irate customer, what i do is,
i'll use words like...'It seems that you don't like to speak
with me'.

ask him what his need.what he want from us.suggest solution 
regarding his problem.speak properly while interacting with 
him so that he must know he will get solution to his own 
problem

Use the L.E.A.N. method.

1. Listen - Will help the customer vent out, you will get 
more information by listening, will buy u more time to 
think about the problem while the customer is going on 
talking.

2. Empathize - Will help the customer feel u care and are 
about to do something about it. It can also be used 
effectively to stop the customer from going on talking n 
talking...

3. Access (the situation) - U shud be the one in charge of 
the situation/call. Asking questions is the best way to 
gauge customer interest & cooperation. U also get more 
knowledge on solving the problem by asking more questions.

4. Negotiate - This is after gaining full understanding of 
the customer's issue. In this phase, u shud give the 
customer a whole preview on the issue and your solution to 
it. Then you layout the options to the customer (if any), 
and negotiate a valid agreement.

Its very easy to handle to irated customer just dont think
of your AHT. and just listen to customer problem first, and
what was mistake done by our colluges listen to him first
after that try to connivance the customer in polite way, if
not and customer is genuine and there is no wrong from
customer side make sure that you will take a complaint,
regarding his query, if complaint already raised, just go
through his previous history and ask revelant question
(probe the customer) again what the problem exactly he is
facing try to ask him, as speak with customer in very polite
way, use empaty statements at the necessary situations, try
to convince him if not done try tell customer that the call
back will be arranged by the company to you for the
assistance, and provide the same information to your TL.

"words n words taht all i have to take your heart away". to 
be a call center worker one should have following 
qualities: 1. be patient. n the things will be alright.

first of all it is very important to listen to the customer 
let him think that u are really interested to solve his 
problem and be polite and give simle in front of him he ll 
feel comfortable and tell him that within certain time ur 
problem will be solved or we ll call u back. u can also 
give ur phone number n ur id so that he ll be asured that 
he met right person n the problem will solved.

First listen the customers query that what he want then 
whatever ur reversion it should be in polite or peace.