1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
1. Customer Care means taking complete care of the Person
who visits your shop or Business Place and give me the
complete information as well tell the feature of that
particular product or service. And also make him feel
comfortable by your personal visit and let him go out with
full satisfaction from your place.
2. It is easy to attract with customer by just getting
friendly and answering their queries in a very polite manner.
3. Self Motivation means always be in positive mood and
thinking BIG, as well by keeping some plans and targets in
mind, or by attending some motivative seminars or by reading
some good books.
4. I would like to be Successful Team Leader / Manager.
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
customer care is a good communicator,we shall explain clear
for our customer satisfication. we will speak to friendly
and if our customer
will go out their feel its well good product and service.
only we expect costomer satisfication
we have to explain friendly and gently for our business
self motivation is nothing but always we thing possitive
mood and keeping some target and planning.
after five years i will be a system administrator(windows &
Linux) of the great MNC company or i will be managed it
enable services.
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
customer care is a agent which is proivded by call
centre.it is duty of customer care executive to interact
the custoemer.it is job of customer care executive to
provide satisfy to customer.
i will speak politely and well as communicater
self motivtion is mean positive think.be concerntrate on
career.
i will become team leader and experience person.
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
1. Customer Care
Thee quality of our work is the most important component to
our customer service standards.Customers are the lifeblood
of any business.So paying attention to the way you look
after them makes good sense.Therefore Fulfilling the needs
of the customer according to their requirements depending
upon their strategy is known as customer care.
2.How to attract a customer
Each and every customer will have a clear image on wht they
need.An efficient customer executive makes sure aboutthe
quality of the product which comes in a medium
budget(attractive price) so dat all classes o customers cn
afford it
3. Self Motivation
Self motivation is the ability to complete an aim or desire
not by the motivation of an external person. Its the
completion of the goal by self hardwork .
4.After 5 years
Always work hard nd u r gifted with the result in the form
of a successful professional.A Team Leader... depend upon
the job u acquire
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
Customer care is basically a customer support.
Understand the requirement of the customer and present in a
manner he deserves it.
Self motivation is factor that brings you confidence by hard
working.
Taking up role model as Abraham Lincon, by way of hard
working, I should prove myself and become one of board of
director in a company
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
1. Customercare is something as a organisation which take
care of the customer & provide all types of information
according 2 the customer related 2 the product or service
of the company with good manners.
2. The mainthing is 2 do is customer satisfaction with that
attractive communication skill & friendly behavior will
help u 2b attractive by a customer as a cce.
3. self motivation means 2 motivate urself by thinking +ve
& devote urself 2 achive ur goal.
4. Its a very big time & in this time i will get much more
exp by getting faster knowledge & updating myself & willing
2 b a more skillfull employee of ur org.
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
It is solving the problems of the suctomers & giving answer
to their queries.
Customer service means providing product knowledge to the
customers.
It is a support given to every customer for their problems
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
1.you will have to solve the quires of that person who
visit to you and make him or her fully satisfied.
2. always wear a sweet smile on your face and do well
thats all .
3. Think possitive and do your work with heart.
4. as a senior air hostess.
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
customer care is a place where lots of operator handled the
calls of customer and solve theire quiries with full of joy
and manner and last but not least satisfying the customer
as per their requirement...
motivation is self confidence and keeps some targets and
planning in your mind always because we are in professional
life.
after 5 year i would be in your esteemed organisation and
try to prove as an asset to the company.and always
cordinate with my senior collague and who are coming
forward very fresher try to improve theire
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
1. Customer care is a provider which helps customers to
solve their queries.
2. Solving the problems of customers and putting very
friendly environment as customer should be satisfied with
the product.and the person who communicate with him/her.
3. Following up the seniors as well as putting the thoughts
at high level as well as putting goal at the top is nothing
but the self motivation. Putting mind set at high level.
4. THE SAME COMPANY WHERE IS BUILT MY CAREER.
Re: 1. what do you mean by the customer care?
2. How can you attrective of customer as a customer care
executive?
3. What do you mean by the self motivation?
4. Where will you want to see yourself after five years?
Excellent interpersonal and communication skills required
as the job involves extensive interaction and feedback with
various levels from
associate to the higher management
Excellent Process/ Product Knowledge
Ability to provide constructive feedback
Must have a bend towards learning new things
Training, Coaching & Mentoring skills
Leadership & Team Management skills
PC proficiency in Microsoft Office-Word, Excel, PowerPoint
Excellent Analytical skills to support and develop metrics
based MIS for Quality
High initiative and energy level with good influencing and
collaboration skills.
Job Responsibilities :
Responsible for auditing claims for mentored batches
Responsible for preparing and providing feedback to Agents
To ensure that associates perform efficiently and
effectively within their assigned areas, with pre -
determined performance standards
Communication to heighten awareness and focusing on
importance of improving the overall customer experience
Making recommendations and driving improvement
Supporting the Company's pursuit of high quality service to
internal and external customers and enhancing the overall
customer experience
Ensuring that internal policies, procedures, and compliance
regulations are being followed
Identifying operational / training issues and helping team
in fixing these gaps
Identifying improvement opportunities, developing and
driving appropriate actions plans
************************************
*Planning, monitoring & coaching to maximize the Customer
Experience & FTF.
*Smooth Transition and Ramp-up of the team.
*To be responsible to meet and exceed all agreed SLAs and
performance parameters.
*Continuous improvement in Team Performance
*To provide support to the team by acting as the first line
of escalation of customer related queries to accomplish the
goal of providing exceptional customer experience.
*To develop strong inter-personal relationships with the
team to cohesively bond them together with the company and
integrate them with the vision and core values.
*To embody the spirit of excellence through team building,
able leadership, team meetings, team outings and sound
people-management skills. He/she should be a role model.
*To be directly responsible towards fostering the
development of team by motivating them and ensuring career
advancement and a long-lasting and fruitful relationship
with the company through feedback and counseling.
*To provide hands-on assistance, share information
proactively and troubleshoot for team in case of problems,
both, through direct intervention and mentoring.
*To ensure quality reporting and work with Operations
Manager to build a highly effective measurement and reward
systems.
*To assist in scheduling and time management.
*One on One meeting with team members & track closure of
issues raised.
*Ensure Participation in R&R's & Initiatives launched
*Manage & Control Attrition
*Sharing performance of the team and process while
maintaining integrity of Data & Reports
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