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Question
If you have n't soved any ticket in time , what will happen?
 Question Submitted By :: Sri_kodam
I also faced this Question!!     Rank Answer Posted By  
 
  Re: If you have n't soved any ticket in time , what will happen?
Answer
# 1
TICKET WILL HANDLE EXPERTS OF EACH MODULE
 
Is This Answer Correct ?    0 Yes 0 No
Guna
 
  Re: If you have n't soved any ticket in time , what will happen?
Answer
# 2
WE HAVE TO GIVE EXPLANATION TO THE CLINT
 
Is This Answer Correct ?    0 Yes 0 No
Kumar
 
 
 
  Re: If you have n't soved any ticket in time , what will happen?
Answer
# 3
SLA(service level agreement) is applicable to tickets as 
well.  Every ticket will have an SLA attached to it, it 
could vary from Critical,High,Medium or Low priority.  
Eg.if it is a critical ticket the time to update/solve the 
ticket is only 1 hour.  If you do not solve it within that 
time the ticket will cross the SLA and the indicator colour 
will change from green to red and the issue will be 
escalated, later on you may be asked to raise an incident 
(reason for the delay in processing)
 
Is This Answer Correct ?    1 Yes 0 No
Jyothi Rao
 

 
 
 
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