Core Integrators has been providing a superior technical 
support since its inception. Our tremendous effort in 
implementing latest technical support system has made us 
able to cater maximum numbers of clients in America. Our 
international standard of technical support can answer you 
requests times by our Level 1 and Level 2 technical support 
process. L1/L2 technical support has made us capable 
accelerating our clients' service by fulfilling their 
requirements.

Core Integrators plays a key role in providing outsourced 
technical support services. Our Level 1(L1) and Level 2(L2) 
technical support system includes inbound calls, email, 
chat & remote login. Level 1 technical support executives 
are liable to deliver technical assistance, which might 
include help with mere problems or frequently asked 
questions. 

Our every effort from a minor version updates to enable 
24X7 accessibility to our clients has made us a front line 
technical support service provider. We offer free 
downloadable technical support from our websites. Our free 
phone support for product installation, and licensing are 
provided by our experienced technicians. Although most of 
the Level 1 queries can be availed through our FAQ section 
yet Technical Support experts are there to acknowledge any 
customized queries. 

At Core Integrators, our trained Level 1 engineers have 
better customer interaction skills to identify existing 
problem and give an appropriate solutions. If our Level 1 
technician is not able to solve the customer query then we 
have Level 2 technical support system for giving an exact 
solution. At a normal charge our instant solution providing 
skills encourage our clients to make a long term business 
dealings with us. Our Level 2 technical support helps 
solving the unsolving problems of Level 1 agent. Our Level 
2 technical support can clear all complex technical content 
including case details and can lengthen the support cycle.

L1, L2 mean lavel1 & lavel2

There are seven layer of TCP/IP model, L1 and L2, L1 means 
Layer one, L2 means Layer Layer2. Layer1 means physical 
layer and layer2 means Data link Layer. foe example hub, 
repeaters works on layer1. Routers are works on Layer2.