Kisan call center is the Toll free helpline ( 1551 ) set up 
by MOA . Farmer call through their landline for free of 
cost. Agri- Expert at the other other give reply and 
solution to their problem.

Minstry of Agriculture Set up  instrastructure to help 
farmers. KISAN CALL CENTER Experts are Graduate and post 
Graduates in their Subject matter of Agriculture. They are 
helping farmer since 2004 . Even a Scientist cannot give 
such information to farmer because KCC Experts are very 
Deep knwlgde and direct interaction with farmer.
 But MOA outsource the contract of Employement to Caretel . 
So Caretel Pay very less salry to KCC Agents i.e  Rs 8300 
in hand. On the other hand Caretel start new funda. Caretel 
doesnt pay anything for extra work or work done on public 
holiday or on gazetted holiday. The KCC agents work from 6 
Am to 10 Pm but no shift Allowance being paid to KCC Agents.
  The Kisan Call center is now converted into Test calls 
for Caretel . The primary objective of Kisan Call center is 
to provide infoarmtion to Farmer . But now these Caretel 
officer make it call center like AIRTEL and VODAPHONE where 
a + 2 Pass give welcome address.
 Kisan Call center is not a call center , it is Agriculture 
inforamtion center. So there shld not be any welcome 
address.
Moreover If you do not pay Right Salary to KCC agents than 
Govt is loosing  expert knowldge. 
Also Living cost is very high in every Capital accorss 
country. No HRA is being Paid. Caretel make profit from its 
business but not increment or bonous is being paid to its 
staff ( KCC)
KCC Agents are honourd B.Sc Agri and M.Sc Agri, But there 
designation are CSR. Their future is not clear. 
How country farmer can expect good knowldge ?? 

We recommend that govt should undertake KCC agents . Govt 
pay Salary . Other thing shld remain same.

Every month there shld be tranining of KCC Agents in their 
respective Agri Univeristy.

No one shld allowed to make test calls, or any kind of 
welcome address , Becoz welcome address look commercail.

Any other suggestion are also welcome.