what do you mean by mean by call centre and the what is the differene bet

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Call Centre AllOther Interview Questions

Question

what do you mean by mean by call centre and the what is the 
differene between call centr and bpo

Question Submitted By :: Shashi

I also faced this Question!!

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Answer Posted By

Re: what do you mean by mean by call centre and the what is the differene between call centr and bpo

Answer
# 1

bpo has broad concept in respect of call centre. there are 
two types of bpo mainey-
1-back office 
2-front office 
back office bpo's works r mainely related with- 
payroll,administration,human resource type works and frot 
office bpo's r mainely related with call centres n costmer 
services. so the call centre is a type of front office bpo's

Is This Answer Correct ?

11 Yes

1 No

Keerti,allahabad

Re: what do you mean by mean by call centre and the what is the differene between call centr and bpo

Answer
# 2

A call centre performs that part of a client's business
which involves handling  telephone calls.

Is This Answer Correct ?

3 Yes

2 No

Jaya Arora

Re: what do you mean by mean by call centre and the what is the differene between call centr and bpo

Answer
# 3

call centre is the place where associate has received the 
calls and the solve the queries of the customer. bpo is the 
part of the call center.

Is This Answer Correct ?

0 Yes

1 No

Rajesh Mishra

Question	Asked @	Answers
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