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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1993)
Question
what is the difference between technical support and 
customer care in call center
 Question Submitted By :: Guest
I also faced this Question!!     Rank Answer Posted By  
 
  Re: what is the difference between technical support and customer care in call center
Answer
# 1
the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
billing,banking,insurance.
 
Is This Answer Correct ?    57 Yes 5 No
Gayathri
 
  Re: what is the difference between technical support and customer care in call center
Answer
# 2
The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.
 
Is This Answer Correct ?    16 Yes 6 No
Ramesh Kumar
 
 
 
  Re: what is the difference between technical support and customer care in call center
Answer
# 3
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
 
Is This Answer Correct ?    11 Yes 5 No
Sujin Mohandas
 
  Re: what is the difference between technical support and customer care in call center
Answer
# 4
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
 
Is This Answer Correct ?    3 Yes 6 No
Anand Shanker
 
  Re: what is the difference between technical support and customer care in call center
Answer
# 5
Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
information.
 
Is This Answer Correct ?    5 Yes 0 No
Bobby
 

 
 
 
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why did you leave your current organization? HCL 4
 
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