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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1998)
Question
What do you mean by BPO?
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
bussiness processing outsourcing.............
basically its the missing link between customer and company
ie to satisfy the customer on his querries and product
knowledge...........
 
Is This Answer Correct ?    92 Yes 11 No
Ubaid_hunk
 
Answer
# 2
BPO is Business Process Outsourcing. Client Outsource the
work to us to implement technology solutions so we can
facilitate the process which plays role of magnet to pull
the business to them. In a way we facilitate their Business
Process by giving technical or software solutions tailor
made for the process. Itís not at all a sales Process. As I
said they provide technical or functional services to
client to implement their Process flow....like automation,
enhancements etc. So we help them to run their business. We
don't provide processes. That they define. We give
solutions to implement such process. If we are into
consultancy then we provide both. We study their business
and suggest a process flow and we give them implementation
of such processes. Normal Bop Doesnít defines process
generally. Call centre is voice based BPOs. They are mostly
into Support or customer enquiries, complaints Section.
They help in back office work. They don't provide any
implementation of the system. Their job is to gather the
data and statistics and pass it to concerned departments so
that they can take actions upon it
 
Is This Answer Correct ?    74 Yes 15 No
Heartbeat19786
 
 
 
Answer
# 3
BPO-Business Process Outsourcing 
Is This Answer Correct ?    37 Yes 13 No
Guest
 
Answer
# 4
BPO stands for Business Process Outsourcing. Major
corporations in the US and Europe are outsourcing their back
office operations to India to save costs. e.g. employee
payroll, data entry, voice calling for back end activities
etc. Although these jobs usually are not directly
IT-related, their data-based orientation often means that
they require IT departmental support to be successfully
outsourced.
 
Is This Answer Correct ?    24 Yes 7 No
Smita Patra
 
Answer
# 5
bpo is nothing but business process outsoursing.

it has 3 parts
inbound outbound and data processing

inbound we will receive a call from customers and we will
try to solve a problems.

outbound we will make a call to a customer and we will try
to sell a product like banking insurance and etc.
 
Is This Answer Correct ?    18 Yes 8 No
Hidayath
 
Answer
# 6
Hi All,

The BPO is nothing but the business process outsourcing.

The major use of bpo is to provide a link between the
client and the customer. More specifically means, the bpo
is an broker who acts as a bridge to satisfy their needs.
 
Is This Answer Correct ?    15 Yes 10 No
29051987
 
Answer
# 7
BPO is Business Process Outsourcing. Client Outsource the
work to us to implement technology solutions so we can
facilitate the process which plays role of magnet to pull
the business to them. In a way we facilitate their Business
Process by giving technical or software solutions tailor
made for the process. Itís not at all a sales Process. As I
said they provide technical or functional services to
client to implement their Process flow....like automation,
enhancements etc. So we help them to run their business. We
don't provide processes. That they define. We give
solutions to implement such process. If we are into
consultancy then we provide both. We study their business
and suggest a process flow and we give them implementation
of such processes. Normal Bop Doesnít defines process
generally. Call centre is voice based BPOs. They are mostly
into Support or customer enquiries, complaints Section.
They help in back office work. They don't provide any
implementation of the system. Their job is to gather the
data and statistics and pass it to concerned departments so
that they can take actions upon it.this all about BPO'S...
THANK YOU.........
 
Is This Answer Correct ?    7 Yes 3 No
Prasad
 
Answer
# 8
It is an intermediate between the company.It is a centre
where we can make snd attend calls.It has two process-
INBOUND&OUTBOUND. Inbound attending incoming calls where
outbound is making outbound calls for Telemarketing.
 
Is This Answer Correct ?    9 Yes 7 No
Manoj Kumar Ram
 
Answer
# 9
BPO:Business process outsourcing.And then Indians are
outsourcing for Us and Uk.It easy to improve our
outsourcing business.It easy to knew about indians
knowledge to abroad companies.So BPO is one of the most
wonderful business in our country.
 
Is This Answer Correct ?    16 Yes 15 No
Ranjani
 
Answer
# 10
# 1 BPO is Business Process Outsourcing. Client Outsource the
work to us to implement technology solutions so we can
facilitate the process which plays role of magnet to pull
the business to them. In a way we facilitate their Business
Process by giving technical or software solutions tailor
made for the process. Itís not at all a sales Process. As I
said they provide technical or functional services to
client to implement their Process flow....like automation,
enhancements etc. So we help them to run their business. We
don't provide processes. That they define. We give
solutions to implement such process
 
Is This Answer Correct ?    0 Yes 0 No
Moorthy
 

 
 
 
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