A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
Thus, a call centre can be considered a BPO organisation.
The converse is, however, not true because there exist BPO
organisations, such as medical transcription agencies,
which handle their business through websites, and do not
process any telephone calls on behalf of their clients.
A call centre is a sub-set or u can say sub-unit of BPO.It
si a place where the business is done over the phone. In
BPO's the entire business is handled through the web. BPO
includes It services, financial services etc. A call centre
is also considered as BPO which handles business over the
phone. There is a misconception among people that BPO is a
call centre, that is incorrcet.
Call centre is voice based and BPO ios non voice based.
Business Process Outsourcing (BPO) organisation in this
both are there voice and non-voice.
in bpo (voice) people will be collecting the payments and
in this two are there inbound and outbound.
INBOUND where customer will call us d he will ask his
OUTBOUND deals with where the (voice) people will call the
customers and making them alert that due date is completed
Regarding the payments and asking them to pay.
CALL CENTRE totally deals with makeing calls to the
customer regarding various matters.totally voice based .
Well the meaning of BPO is outsourcing our or any
business.......through various ways like by voice or non-
voice.......In BPO's are nothing but they are third party
organizations outsource some other orgaozations business
through their resources for their cost effective and time
bpo i nothing but a bussiness process outsource which it
deals with the voice n non-voice base
call center is that there is 2 departments one is inbound n
another is outbound
inbound is that call will come from customer asking the
quries to us
outbound is that were we have to make a call to customer n
tell them about ther due date of payment n tell them to pay
a call center is a place or network of place where a
customer quarries can be dealt with to satisfaction of the
a call centre is place where calls are made/receive to/from
customer with somea moment of computer automation.AND bpo is
a business process outsourcing .
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms that outsource large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services.
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing(KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
Hi all am a btech guy,I have 6years gap,in the beginning I
worked as a lecturer and thereafter I worked in abroad in a
construction company.since I came back to India
I had setup my own business,but that did not clicked.now am
trying for a call center.
So in the interview,if they ask me why am I joining in a
call center what should I answer?
Because a person who has 6years gap and worked in abroad
never joins in a callcneter,so please give the right
answer,what it should be?