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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1999)
Question
Wat is the difference between Tech Support executive & 
Voice process & nonvoice process,Backend ,Telecalling just 
define it
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
tech support executive is a person who gives u complete
information regarding technical problem which u facing .

and voice process can b either inbound or outbound

non voice is backoffice work
telecalling is calling to a customer like
airtel,bpl,insurance etc
 
Is This Answer Correct ?    106 Yes 10 No
Dhaval Shah
 
Answer
# 2
Tech Support executive is the one who supports customers
technical issues.
As Mr. Dhaval said voice process can be either inbound or
outbound.
Nonvoice process is a process where we dont get any phone
calls or we dont make any outbound calls but still we
recieve requests or complaints from customers it can be by
the means of Chat or email etc.
About backend for better understanding i will explain in
software terms. JAVA is Front end and Oracle is Backend.
frontend is the thing which we can see with our naked eye.
and back is a process which we cant see with our naked eye
but we know that the process happened.
Telecalling - You might have recieved many calls from many
telecallers who will be asking or telling you abt some
promotional offers about their products.
 
Is This Answer Correct ?    56 Yes 5 No
Ashok Kumar Guntakal
 
 
 
Answer
# 3
Tech Support executive is who resolve cutomer's technical
queries over the phone,via emails or via chat process.
Tellecalling is a process where an executive calls
customers to give an information about the product , to
sell the product or to genrate a lead. Backend is a very
different process from voice where an executive needs to
work on excel sheets.
 
Is This Answer Correct ?    11 Yes 0 No
Amol Shewalkar
 
Answer
# 4
voice process is a call center
non voice process is a bpo
telecalling is a customer care, e-banking
 
Is This Answer Correct ?    16 Yes 86 No
Vijay
 

 
 
 
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