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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
What is the difference between in BPO, KPO and LPO.
 Question Submitted By :: Prince Babber
I also faced this Question!!     Rank Answer Posted By  
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 1
BPO is know as Business Process Outsourcing,and KPO is 
Knowledge Process Outsourceing Company, LPO is Legel 
Process Outsourcing
 
Is This Answer Correct ?    46 Yes 11 No
Pokkula Ravindranath
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 2
nothing difference
 
Is This Answer Correct ?    3 Yes 43 No
Pokkula
 
 
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 3
1.BPO and KPO 
Business processing outsourcing and Knowledge processing 
outsourcing 
The basic difference between these two are something like 
this 

You require high skills to work for KPO when compare to BPO 
for Eg.any graduate can work for BPO..the area of work will 
be some thing like order processing or even web development 
or document processing of Insurance comp and so on 

when it comes to KPO

you require high and professional qualifications 
for Eg.a pharmaceutical company wants R&DA work (research 
and development ) for its new drug or for new drug 
discovery or a Law firm hands over its case study to CAPO 
for the legal case ...above these two cases you need to be 
highly qualified some thing like PHT in Pharmacy or 
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one 
has to be a LAB graduate with experience. you may have 
heard about a professional from Bangalore has drafted a 
speech for British top politician.. this is called 
Knowledge out sourcing (KPO also comes under BP only ) KPO 
is lucrative also 

For above fields HR activities though doesn't vary much 
however there will be some difference they could be 
1.for KPO- you will have to recruit professionally 
qualified or highly skilled people 
2interacting with such people for a junior HR woldn't be 
that easy 
3.some times HR Dpt will have to act accourding to their 
beck and call 
4.retaining them is also another head ache 
5.since the quality of the work what the parent company 
expects that has to be fulfilled for that you have to hire 
right candidates .

when it comes to BPO HR Dpt. is center of all activities 
and some what you can say "HR will be ruling with the iron 
feast " in fact the HR should not  
I hope your doubts are clarified
 
Is This Answer Correct ?    16 Yes 1 No
Yash
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 4
1.BPO and KPO 
Business processing outsourcing and Knowledge processing 
outsourcing 
The basic difference between these two are something like 
this 

You require high skills to work for KPO when compare to BPO 
for Eg.any graduate can work for BPO..the area of work will 
be some thing like order processing or even web development 
or document processing of Insurance comp and so on 

when it comes to KPO

you require high and professional qualifications 
for Eg.a pharmaceutical company wants R&DA work (research 
and development ) for its new drug or for new drug 
discovery or a Law firm hands over its case study to CAPO 
for the legal case ...above these two cases you need to be 
highly qualified some thing like PHT in Pharmacy or 
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one 
has to be a LAB graduate with experience. you may have 
heard about a professional from Bangalore has drafted a 
speech for British top politician.. this is called 
Knowledge out sourcing (KPO also comes under BP only ) KPO 
is lucrative also 

For above fields HR activities though doesn't vary much 
however there will be some difference they could be 
1.for KPO- you will have to recruit professionally 
qualified or highly skilled people 
2interacting with such people for a junior HR woldn't be 
that easy 
3.some times HR Dpt will have to act accourding to their 
beck and call 
4.retaining them is also another head ache 
5.since the quality of the work what the parent company 
expects that has to be fulfilled for that you have to hire 
right candidates .

when it comes to BPO HR Dpt. is center of all activities 
and some what you can say "HR will be ruling with the iron 
feast " in fact the HR should not  
I hope your doubts are clarified
 
Is This Answer Correct ?    7 Yes 0 No
Sunny Sureja
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 5
Knowledge Process 
Outsourcing (KPO) is 
actually a high-end form 
of BPO. In BPO, the 
focus is on executing 
standardized, routine 
processes, whereas 
KPO requires processes 
that demand advanced 
information searching, 
analytical 
interpretation, high end 
technical skills as well 
as some judgment and 
decision making.
 
Is This Answer Correct ?    5 Yes 1 No
Dimple
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 6
its "iron fist" not "iron feast".....'tard
 
Is This Answer Correct ?    1 Yes 2 No
Smellywonka
 
  Re: What is the difference between in BPO, KPO and LPO.
Answer
# 7
BPO
It provides services like customer care, technical support through voice processes, tele-marketing, sales, etc. 

Low end services 
Process expertise 
Pre-defined processes
It employees not- so- qualified workers as it focuses on communication skills
KPO
KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.
High end services
Knowledge expertise
Requires application, understanding of business and analytical bent of mind
It involves skill and expertise of knowledge workers with excellent educational background.
 
Is This Answer Correct ?    0 Yes 0 No
Supreet
 

 
 
 
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