1.BPO and KPO
Business processing outsourcing and Knowledge processing
outsourcing
The basic difference between these two are something like
this
You require high skills to work for KPO when compare to BPO
for Eg.any graduate can work for BPO..the area of work will
be some thing like order processing or even web development
or document processing of Insurance comp and so on
when it comes to KPO
you require high and professional qualifications
for Eg.a pharmaceutical company wants R&DA work (research
and development ) for its new drug or for new drug
discovery or a Law firm hands over its case study to CAPO
for the legal case ...above these two cases you need to be
highly qualified some thing like PHT in Pharmacy or
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one
has to be a LAB graduate with experience. you may have
heard about a professional from Bangalore has drafted a
speech for British top politician.. this is called
Knowledge out sourcing (KPO also comes under BP only ) KPO
is lucrative also
For above fields HR activities though doesn't vary much
however there will be some difference they could be
1.for KPO- you will have to recruit professionally
qualified or highly skilled people
2interacting with such people for a junior HR woldn't be
that easy
3.some times HR Dpt will have to act accourding to their
beck and call
4.retaining them is also another head ache
5.since the quality of the work what the parent company
expects that has to be fulfilled for that you have to hire
right candidates .
when it comes to BPO HR Dpt. is center of all activities
and some what you can say "HR will be ruling with the iron
feast " in fact the HR should not
I hope your doubts are clarified
1.BPO and KPO
Business processing outsourcing and Knowledge processing
outsourcing
The basic difference between these two are something like
this
You require high skills to work for KPO when compare to BPO
for Eg.any graduate can work for BPO..the area of work will
be some thing like order processing or even web development
or document processing of Insurance comp and so on
when it comes to KPO
you require high and professional qualifications
for Eg.a pharmaceutical company wants R&DA work (research
and development ) for its new drug or for new drug
discovery or a Law firm hands over its case study to CAPO
for the legal case ...above these two cases you need to be
highly qualified some thing like PHT in Pharmacy or
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one
has to be a LAB graduate with experience. you may have
heard about a professional from Bangalore has drafted a
speech for British top politician.. this is called
Knowledge out sourcing (KPO also comes under BP only ) KPO
is lucrative also
For above fields HR activities though doesn't vary much
however there will be some difference they could be
1.for KPO- you will have to recruit professionally
qualified or highly skilled people
2interacting with such people for a junior HR woldn't be
that easy
3.some times HR Dpt will have to act accourding to their
beck and call
4.retaining them is also another head ache
5.since the quality of the work what the parent company
expects that has to be fulfilled for that you have to hire
right candidates .
when it comes to BPO HR Dpt. is center of all activities
and some what you can say "HR will be ruling with the iron
feast " in fact the HR should not
I hope your doubts are clarified
Knowledge Process
Outsourcing (KPO) is
actually a high-end form
of BPO. In BPO, the
focus is on executing
standardized, routine
processes, whereas
KPO requires processes
that demand advanced
information searching,
analytical
interpretation, high end
technical skills as well
as some judgment and
decision making.
BPO
It provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.
Low end services
Process expertise
Pre-defined processes
It employees not- so- qualified workers as it focuses on communication skills
KPO
KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.
High end services
Knowledge expertise
Requires application, understanding of business and analytical bent of mind
It involves skill and expertise of knowledge workers with excellent educational background.
Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
From which control panel option in Windows 95 can u create
a startup disk?
a. system
b. admin
c. add/remove programs
d. network
our customer has bought a second hard disk and added it an
existing computer. The first hard disk is having one
primary partition and extended partition. The extended
partition is divided into two logical drivers D and E. when
you install the second hard drive and format it, what would
be the drive letter assigned to the first logical drive on
the extended partition of hard disk? Assume that the second
hard disk has one primary partition and only one logical
drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”
Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394
You get a CMOS checksum error upon boot. What is the most
likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
You rare reported that the monitor at a client’s place is
having a problem. You are about to remove the CPU tower to
trouble shoot the issue. What do you do just before opening
the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power
cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the
ground.
Which of the following files is NOT required for DOS to
boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
i have finished my b.sc chemistry in 2004 itself and after
that i look after my father business now i like to work in
company if interviewer ask my gap how can i answer??????