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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2000)
Question
What is the difference between in BPO, KPO and LPO.
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
BPO is know as Business Process Outsourcing,and KPO is
Knowledge Process Outsourceing Company, LPO is Legel
Process Outsourcing
 
Is This Answer Correct ?    176 Yes 29 No
Pokkula Ravindranath
 
Answer
# 2
1.BPO and KPO
Business processing outsourcing and Knowledge processing
outsourcing
The basic difference between these two are something like
this

You require high skills to work for KPO when compare to BPO
for Eg.any graduate can work for BPO..the area of work will
be some thing like order processing or even web development
or document processing of Insurance comp and so on

when it comes to KPO

you require high and professional qualifications
for Eg.a pharmaceutical company wants R&DA work (research
and development ) for its new drug or for new drug
discovery or a Law firm hands over its case study to CAPO
for the legal case ...above these two cases you need to be
highly qualified some thing like PHT in Pharmacy or
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one
has to be a LAB graduate with experience. you may have
heard about a professional from Bangalore has drafted a
speech for British top politician.. this is called
Knowledge out sourcing (KPO also comes under BP only ) KPO
is lucrative also

For above fields HR activities though doesn't vary much
however there will be some difference they could be
1.for KPO- you will have to recruit professionally
qualified or highly skilled people
2interacting with such people for a junior HR woldn't be
that easy
3.some times HR Dpt will have to act accourding to their
beck and call
4.retaining them is also another head ache
5.since the quality of the work what the parent company
expects that has to be fulfilled for that you have to hire
right candidates .

when it comes to BPO HR Dpt. is center of all activities
and some what you can say "HR will be ruling with the iron
feast " in fact the HR should not
I hope your doubts are clarified
 
Is This Answer Correct ?    71 Yes 3 No
Yash
 
 
 
Answer
# 3
Knowledge Process
Outsourcing (KPO) is
actually a high-end form
of BPO. In BPO, the
focus is on executing
standardized, routine
processes, whereas
KPO requires processes
that demand advanced
information searching,
analytical
interpretation, high end
technical skills as well
as some judgment and
decision making.
 
Is This Answer Correct ?    24 Yes 1 No
Dimple
 
Answer
# 4
BPO (def): BPO is commonly defined as the leveraging of
technology or specialist process vendors to provide and
manage an organization's critical and/or non-critical
enterprise processes and applications. Some of the common
tasks in BPO include payroll, call centers and accounting.
The main goal of BPO was to let firms concentrate on their
"core business" meaning that with these so-called mundane
tasks out of their hair, they can focus more on the things
that they do best.

KPO(def): KPO involves "high-end" tasks being outsourced.
These tasks are defined as high-end ones because it requires
in-depth analysis and perspective. Some of these tasks
include legal work, research and development, web content,
design, and many others.

points worth to note :

1. KPO industry unlike BPO provides domain based processes
and business expertise.

2. KPO is more like a challenge as it demands advanced and
expertise skills on part of its employees.

3. BPO on the other hand is more or less like a commodity
business which stretches more on information technology and
its various sectors.

4. The BPO market is long term in nature as compared to the
KPO market. With every passing day the BPO market base is
expanding and so is the various processes outsourced through it.

5. BPO undertakes

a. Data processing
b. Basic data entry
c. Setting up of a bank account
d. Department Outsourcing
e. Provides technical support
f. Provides email support to its customers

6. KPO undertakes:

a. More granular market and customer segmentation (e.g., the
ability to do make retention or acquisition campaigns work
at a micro-market level)
b. More predictive response modeling and
propensity/cross-sell/up sell modeling
c. Precision marketing, churn prediction and management,
customized products and services in finance, insurance,
telecom services
d. For retailers, store and shelf space management at
neighborhood market level and store level
e. Promotional efficiency tracking at micro-market level
f. Category/brand performance measurement, tracking and
control at micro-market level
g. Market mix modeling at lower granularity levels of
product, geography and time dimensions
h. Precision and dynamic pricing, promotion and product
portfolio design and optimization
i. Primary, secondary and web-based market research
j. Monetization, predictive analysis and portfolio
management of intellectual property and patents
k. Analytics and optimization algorithm R&D for ISVs in
enterprise application areas such as, SCM, SRM, ERP, CRM,
MR, BI, BPM


7. BPO will continue to derive higher revenues as compared
to the KPO industry. The BPO exports will be as higher as
$20 billion by the end of 2010. By a recent study done by
experts the BPO industry is expected to grow globally at a
CAGR of over 26 percent by 2010.

8. KPO unlike BPO is not just restricted to information
technology. It specializes in various other challenging
sectors namely business research, Clinical research,
Intellectual property research etc.

9. The KPO exports are estimated to be around $12 billion at
the end of 2010. The future of KPO appears to be bright and
is expected to achieve a high end of BPO at the end of 2010.
The KPO regime looks all set and poised to accept the new
challenges of high training cost and a much higher attrition
rates.

10. The shorter term contracts will demand high quality work
and skills on part of its workers.

11. KPO industry has accepted all these challenges and is
all set to leave a mark just like the BPO brigade.

Note: Firms that are considering outsourcing should
therefore be clear on what kind of outsourcing they really
want. If they want to focus on their core business tasks,
they should opt for BPO. If they want to have added help on
their business then they should consider KPO.
 
Is This Answer Correct ?    19 Yes 4 No
Potter
 
Answer
# 5
1.BPO and KPO
Business processing outsourcing and Knowledge processing
outsourcing
The basic difference between these two are something like
this

You require high skills to work for KPO when compare to BPO
for Eg.any graduate can work for BPO..the area of work will
be some thing like order processing or even web development
or document processing of Insurance comp and so on

when it comes to KPO

you require high and professional qualifications
for Eg.a pharmaceutical company wants R&DA work (research
and development ) for its new drug or for new drug
discovery or a Law firm hands over its case study to CAPO
for the legal case ...above these two cases you need to be
highly qualified some thing like PHT in Pharmacy or
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one
has to be a LAB graduate with experience. you may have
heard about a professional from Bangalore has drafted a
speech for British top politician.. this is called
Knowledge out sourcing (KPO also comes under BP only ) KPO
is lucrative also

For above fields HR activities though doesn't vary much
however there will be some difference they could be
1.for KPO- you will have to recruit professionally
qualified or highly skilled people
2interacting with such people for a junior HR woldn't be
that easy
3.some times HR Dpt will have to act accourding to their
beck and call
4.retaining them is also another head ache
5.since the quality of the work what the parent company
expects that has to be fulfilled for that you have to hire
right candidates .

when it comes to BPO HR Dpt. is center of all activities
and some what you can say "HR will be ruling with the iron
feast " in fact the HR should not
I hope your doubts are clarified
 
Is This Answer Correct ?    18 Yes 4 No
Sunny Sureja
 
Answer
# 6
BPO
It provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.

Low end services
Process expertise
Pre-defined processes
It employees not- so- qualified workers as it focuses on communication skills
KPO
KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.
High end services
Knowledge expertise
Requires application, understanding of business and analytical bent of mind
It involves skill and expertise of knowledge workers with excellent educational background.
 
Is This Answer Correct ?    12 Yes 2 No
Supreet
 
Answer
# 7
its "iron fist" not "iron feast".....'tard 
Is This Answer Correct ?    8 Yes 12 No
Smellywonka
 
Answer
# 8
IDK! what is that?!
hell!
 
Is This Answer Correct ?    2 Yes 13 No
Joker
 
Answer
# 9
nothing difference 
Is This Answer Correct ?    24 Yes 136 No
Pokkula
 

 
 
 
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being a b.tech student why do you want to go for a call centre job TATA 2
Tell me about your dream job. Nucleus-Software 5
Why do you want to join this company? iEnergizer 8
why you left last job WNS 2
where do u see your self in the next five years??? TCS 12
try to introduce yourselft in effective manner?   7
hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out! BPO 9
who is your role model in life? Wipro 28
Why you chose BPO Industry? TCS 7
tell me about ur self ibm 2
What is BPO? Genpact 9
 
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