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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
What is difference between call centre and bpo
 Question Submitted By :: Shaileshdeepak
I also faced this Question!!     Rank Answer Posted By  
 
  Re: What is difference between call centre and bpo
Answer
# 1
Call Center:- is the place where calls are recived for the 
specific firm there is no out sourcing of calls.

BPO:- In BPO there is out sourcing of calls mens to says 
calls of different firms for there clients.
 
Is This Answer Correct ?    18 Yes 36 No
Prachi
 
  Re: What is difference between call centre and bpo
Answer
# 2
The difference between  call centre and bpo are 
1.callcentre is a  to recieve the call from customers  is 
knowns as "Inbond". 
2.To making the call to customers and any business to sale 
the product and to service the problem call the "Outbond"
 
Bpo : It  is nothing but Business Process and Out sourcing 
      it is the difference between callcentre and bpo 
thanku from
Naresh.a
 
Is This Answer Correct ?    27 Yes 16 No
Naresh
 
 
 
  Re: What is difference between call centre and bpo
Answer
# 3
Call center is a work place where people either take call 
or make call. taking call is called inbound call center 
where making call is called outbound call center. Tele-
marketing is a type of outbound where people make call to 
sell something.

BPO is a much bigger conception than a call center. BPO 
stands for Business process outsourcing. It is related to 
not only call center. Company can outsource any department 
to an organization. Though generally companies outsource 
their customer support or collection department. Now a days 
companies are out sourcing their varification department 
too. They outsource marketing research, advanced training 
of employees and even Accounting!!! So BPO has much bigger 
aspect than a call center.
 
Is This Answer Correct ?    53 Yes 4 No
G2
 
  Re: What is difference between call centre and bpo
Answer
# 4
The call center is the place where we recieve the call of 
the customer and call the customer





But the bpo is the organisation where we have some other 
work apart from calling for example we handle the policies 
of foriegn countries .Lot of trainings and dealing with the 
foriegn countrie's companies.Call center is the part of BPO
 
Is This Answer Correct ?    23 Yes 4 No
Rahul Dwivedi
 
  Re: What is difference between call centre and bpo
Answer
# 5
a call centre performs the part of a client's business that 
handles a call.

BPO is responsible for performing a process or a part of 
process.
 
Is This Answer Correct ?    3 Yes 7 No
Ketan
 
  Re: What is difference between call centre and bpo
Answer
# 6
Call centre is a place where we serve the customers . Call 
centre is further divided into two parts. One is Outbound 
and another is Inbound.

B.P.O.is a industry which outsource their business with 
another company.
 
Is This Answer Correct ?    23 Yes 2 No
Ramandeep
 
  Re: What is difference between call centre and bpo
Answer
# 7
Call center:- It is a Firm where individuals make calls to 
different clients to sell there products(inbond)& sevices 
(Outbond)


BPOs:- It is a abbreviation of Bussiness Process 
Outsourcing which means dealling with outsiders on phone or 
Internet. Callcenter is part of BPOs industries.
 
Is This Answer Correct ?    10 Yes 5 No
Nikhil
 
  Re: What is difference between call centre and bpo
Answer
# 8
call center is centralized organisation used for receiving 
and transmitting customer queries my means of telephone.it 
is the place where customer queries are solved by customer 
support executive.
where bpo stands for business process outsourcing.it is 
outsourcing a business process or part of it to another 
agency to save cost.call centre is a part of bpos industries
 
Is This Answer Correct ?    4 Yes 2 No
Preti
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
Why you have worked under Contract Basis? why not permanent job basis?  2
Complete the story ? "Last night i was passing through a graveyard ..... or "Last night i was passing through a street .... complete the story....... Convergys4
BPO IS CURSE OR BOON IN INDIA Aegis1
what is the negetive & postive thing in u? HCL4
How to handle angry customer? HSBC10
being a b.tech student why do you want to go for a call centre job TATA2
How can you handle stress or pressure? Genpact15
Why do you want to join call center as your a software proffesional  1
If conflict arrises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people ? HCL2
about hyderabad DELL4
if you are from the science field ( B-pharmacy, Bsc, Msc) then why u want to join bpo  1
Is There any spoken-indi training institute in Hyderabad city. Please help me how can i learn and speak HIndi.I don't want writing, i want only spoken.  1
Tell me about your dream job. Nucleus-Software3
You are doing MBA then Why do you want to join call centre? DELL4
How did you go about planning for a recent event/project you handled? pls answer my question asap!!! Exxon-Mobil1
why u left thelast job Aegis2
WHAT THE JOB POSITION U LOOKING FOE THE BPO? Convergys5
why u want to join BPO Aegis10
What is the exact meaning of BPO? Infosys2
is RAM external memeory? Genpact4
 
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