A PERSON RESPONSIBLE FOR THE QUALITY OF THE CALL ,WHO 
TRAINS SOFT SKILLS , STANDARD OF A COMPANY ,  SHOULD BE 
ABLE TO GIVE EFFECTIVE FEEDBACKS TO EXECUTIVE , SO THAT 
EXECUTIVES CAN FOLLOW THE QUALITY PARAMETERS .

QA is a person who works on his particular team by 
montitoring their calls and giving them " quality " 
feedback. There are many reasons to provide a feedback to a 
telecaller like, improvement in softskills, getting 
professionalism in their work, improving communication 
skills and so on.

quality analyst is a person who take care of entire team who
is working under him, in terms of giving exact resolution to
customer's query/complaint in a way where customer should
get satisfied with the given resolution to him.

Quality analyst means

In an organization quality and quantity should got alone if
there is no quality then there's no mean of quantity.

A quality analyst should be like a coach not like a Judge

According to me, qality analyst plays a pivotal role in 
understanding the industry and the executives within the 
organization. Any oganization with effective communication 
skills and interpersonnel skills can develop an effevtive 
ways to communicate and hence other factors gets resolved 
at its pace. Quality analyst acts and backbone to an 
industry as well as the executives. With effective people 
relation and a flair to understand the industry can work 
towards a certain goal and can acheive the desired results. 
ofcourse other factors like monitoring, understanding the 
projects handling soft skills does play a major roles. 


Thus this is what i fell a quality analyst is all about.

Quality Analyst is a person who works on particular team by 
montitoring their calls and giving them " quality " 
feedback. There are many ways of understanding the 
executives and handling them. One cannot enfore quality. 
There are many reasons to provide a feedback to a 
telecaller like, improvement in softskills, getting 
professionalism in their work, improving communication 
skills and so on.

The aim to the transaction monitoring is to efficiently 
drive and meet the customer service policy as well as the 
client and end-user requirement and targets