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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (1993)
Question
WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
 Question Submitted By :: Sadiqkhan_6384
I also faced this Question!!     Rank Answer Posted By  
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 1
A PERSON RESPONSIBLE FOR THE QUALITY OF THE CALL ,WHO
TRAINS SOFT SKILLS , STANDARD OF A COMPANY , SHOULD BE
ABLE TO GIVE EFFECTIVE FEEDBACKS TO EXECUTIVE , SO THAT
EXECUTIVES CAN FOLLOW THE QUALITY PARAMETERS .
 
Is This Answer Correct ?    291 Yes 35 No
Sadiqkhan_6384
[KANKEI MANAGEMENT PVT LTD]
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 2
QA is a person who works on his particular team by
montitoring their calls and giving them " quality "
feedback. There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
 
Is This Answer Correct ?    201 Yes 35 No
Usama
 
 
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 3
quality analyst is a person who take care of entire team who
is working under him, in terms of giving exact resolution to
customer's query/complaint in a way where customer should
get satisfied with the given resolution to him.

Quality analyst means

In an organization quality and quantity should got alone if
there is no quality then there's no mean of quantity.

A quality analyst should be like a coach not like a Judge
 
Is This Answer Correct ?    110 Yes 21 No
Lateef Ul Huzban Ahmed & R
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 4
According to me, qality analyst plays a pivotal role in
understanding the industry and the executives within the
organization. Any oganization with effective communication
skills and interpersonnel skills can develop an effevtive
ways to communicate and hence other factors gets resolved
at its pace. Quality analyst acts and backbone to an
industry as well as the executives. With effective people
relation and a flair to understand the industry can work
towards a certain goal and can acheive the desired results.
ofcourse other factors like monitoring, understanding the
projects handling soft skills does play a major roles.


Thus this is what i fell a quality analyst is all about.
 
Is This Answer Correct ?    53 Yes 16 No
Parag
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 5
Quality Analyst is a person who works on particular team by
montitoring their calls and giving them " quality "
feedback. There are many ways of understanding the
executives and handling them. One cannot enfore quality.
There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
 
Is This Answer Correct ?    33 Yes 8 No
Dheeraj
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 6
The aim to the transaction monitoring is to efficiently
drive and meet the customer service policy as well as the
client and end-user requirement and targets
 
Is This Answer Correct ?    23 Yes 14 No
Rajendiran
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 7
Quality is to drive towards the Orgaization goals and aims
at achieving the target assigned by Client with effective
customer service
 
Is This Answer Correct ?    25 Yes 10 No
Sajidha
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 8
Quality is to enhance the value of the product in the
market. In call center quality annalist should listen to
calls in three ways Live, side by side, listen recorded
calls. While comunicating feedback encourage the good ones,
and discorrage the bad ones. Quality annalist works in a
continuous process of evaluating calls and providing
feedbacks enhancing the quality of the calls.
 
Is This Answer Correct ?    25 Yes 15 No
Tamojit Mukherjee
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 9
Customer experience is the main key to make profit, to gain
good name and to sustain in the market.QUALITY takes the
responsibility to achieve the goal in that arena.A QUALITY
ANALYST helps the company to stabilize the process as well
as maintain the integrity for the growth of the
agents,company last but not least for CLIENTS.A role of the
quality analyst is not only auditing calls or giving feed
backs but work in depth to find and analyze the failure
factors and prevent the major losses.An analyst always deal
with data of past, present and future.A quality analyst can
act as an agent,customer and as well as a client.For
example,he/she needs to carry out her job from all aspects.A
person is not a fault finder or a cynic but rather a
coach.Quality analyst will work under rules and regulations
given by the bpo and clients.They will do calibration among
themselves and with managers to maintain the integrity.They
will participate in client calls to analyze the factors to
improve customer experience and up selling.Their work is
effective to improve the consistency in all aspects.
 
Is This Answer Correct ?    86 Yes 7 No
Kiruthika
 
  Re: WHAT DO YOU MEAN BY QUALITY ANALYST IN CALL CENTRES ?
Answer
# 10
Quality Analyst ,Firstly knows the product very well & is a
very sociable person to interact with & can innovate
solutions to their problems & learn more as well.
 
Is This Answer Correct ?    20 Yes 22 No
Navila
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
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TELL ME ABOUT BEST FRIEND? DELL 7
Why are you leaving your present organisation? TCS 5
why u have choosen it field even if ur belonging electronics field?   1
What is the difference between in BPO, KPO and LPO.   9
What is BPO? Genpact 9
am pursuing mba & after this i want to get into call centres.and if they ask y u want to work in call centres.udid ur mba.so what ans should i give.   2
discribe the impotance of teamwork and team spirit?   3
DO U CONSIDER YOURSELF AS A SUCCESSFUL PERSON? AND WHY? Convergys 13
I am a production engineer(fresher).But i want to join a call center as a customer support executive or a recruiter.the question is "BEING A PRODUCTION ENGINEER WHY SHOULD I JOIN A CALL CENTER"? PLEASE ANSWER THE RELATED POSSIBLE QUESTIONS ALSO.... Reliance 1
i've done tally. if they ask u've alredy done tally then why you are interested to go in bpo sector?   2
What would be your dearm job? Why? Sutherland 2
 
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