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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2000)
Question
1. Whats diffrence between call centre and bpo
2. whats diffrence between domestic call centre and 
international call centre
3. dont' answer "call centre is a booming industry give 
other answers
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
1-B.P.O. (BUSINESS PROCESS OUTSOURCING) IS A PROCESS IN
WHICH WE INCLUDE ALL ACTIVITIES TO FINISH THE MANUFACTRING
OF A GOODS. THIS IS A BIG PROCESS WHILE CALL CENTRE IS A
PART OF BPO.
2- IN DOMESTIC CALL CENTERS WE MAKE OR RECEIVE PHONE CALLS
FROM INDIA WHILE IN INTERNATIONAL CALL CENTERS KNOWN FOR
MAKING/RECEIVING CALLS OUT OF INDIA
3- CALL CENTRE IS RISING INDUSTRY. INDIA IS A DEVELOPING
COUNTRY AND WE ARE FACING PROBLEM OF UNEMPLOYMENT SO CALL
CENTERS ARE BOON FOR INDIAN YOUTH. OTHER COUNTRIES ARE
INTRESTED TO GIVE THEIR SALE OR AFTER SALE SERVICES TO
INDIA BECAUSE DUE TO OVER POPULATION THEY GET TALENT IN
REASONABLE PRICE SO CALL CENTRE INDUSTRY IS INCREASING AND
GETTING PROGRESS
 
Is This Answer Correct ?    31 Yes 1 No
Hariom Gupta
 
Answer
# 2
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
telephone. Thus, a call centre can be considered a BPO
organisation. The converse is, however, not true because
there exist BPO organisations, such as medical
transcription agencies, which handle their business through
websites, and do not process any telephone calls on behalf
of their clients.
 
Is This Answer Correct ?    15 Yes 1 No
Sumeet Nandy
 
 
 
Answer
# 3
call center is the place where we can help customers to
handle things themselves..its jus a voice based customer
support.. in bpo der are different types of works such as
managing, maintaining etc etc..
 
Is This Answer Correct ?    4 Yes 5 No
Raj Varma
 
Answer
# 4
in a call center only calls are taken to resolve customer
issues
but in case of bpo it also handles calls but it does some
other functions also like billing manufacturing selling etc
a domestic call center is a call center in which calls are
made to a domestic area or within the country or region like
spice makes calls to its customers in punjab only they have
nothing to do with people in delhi of madras or whatever
because they do not have their setup in those states but an
international call center is where calls are only made to
some other country like to uk or america from india
 
Is This Answer Correct ?    0 Yes 1 No
Golu
 
Answer
# 5
call centre
inbound where we take of customers
outbound where we give ourto customers
bpo
it has a simple funda
if u can ur girlfriend by own then otherwise bpo
is dare 2 ur gf.
 
Is This Answer Correct ?    1 Yes 4 No
Kraggy
 
Answer
# 6
INBOAND- ESME CUSTMER MAA CHUDATA HA
OUTBOAND- ESME CUSTMER EXECUTEVE MAA CHUDATA HA

DOMESTIC- ESME EK HE DESH ME MAA CHUDTE HA
INTERNATIONAL- ESME SARE DUNYA ME MAA CHUDTE HA


NAME-BABITA MOB-9412830268
 
Is This Answer Correct ?    22 Yes 31 No
Babita
 

 
 
 
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