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Categories  >>  Call Centre  >>  Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
What is KPO?
 Question Submitted By :: Bpo_info_guy
I also faced this Question!!     Rank Answer Posted By  
 
  Re: What is KPO?
Answer
# 1
KPO stands for Knowledge Process Outsourcing. KPO involves
offshoring of knowledge intensive business processes that
require specialised domain expertise, thus delivering high
value to organisations by providing business expertise
rather than just process expertise.
 
Is This Answer Correct ?    28 Yes 2 No
Bpo_info_guy
 
  Re: What is KPO?
Answer
# 2
knowledgeprocessoutsourcing
 
Is This Answer Correct ?    13 Yes 2 No
Kumar
 
 
 
  Re: What is KPO?
Answer
# 3
KPO stands for kwality process outsourcing.
it is the department where all the calls will be get
monitered   
and it also gives the feed back,suggestion or advice to the
agents on the floor that how to interact with the customers
and in which way we have to handle the queries of the customer  
and also how to start the call and end the call.And it is
the  process where they will decide how much scores should
be given to the agents after monitering the calls and they
will decide who is the best performer of the month or year.
 
Is This Answer Correct ?    4 Yes 24 No
C.sundeep Reddy.
 
  Re: What is KPO?
Answer
# 4
It is being claimed that KPO is one step extension of
Business Processing Outsourcing (BPO) because BPO Industry
is shaping into Knowledge Process Outsourcing because of its
favorable advantageous and future scope. But, let us not
treat it only a 'B' replaced by a 'K'. In fact, Knowledge
process can be defined as high added value processes chain
where the achievement of objectives is highly dependent on
the skills, domain knowledge and experience of the people
carrying out the activity. And when this activity gets
outsourced a new business activity emerges, which is
generally known as Knowledge Process Outsourcing.
 
Is This Answer Correct ?    7 Yes 2 No
Smita
 
  Re: What is KPO?
Answer
# 5
KPO:
>knowledge process outsourcing.

>it is higher end applications of a BPO

>that means ,it requires specialized knowledge in a
particular   feild

>whether it IT or Engineering or Finance ,the KPO employes
delivers very very skillful work which involves very very
specialized knowledge in a particular area.

>suppose it is IT KPO,the KPO executive must have knowledge
abt IT product development,its market,its history...etc
 
Is This Answer Correct ?    4 Yes 1 No
Bspkumar
 
  Re: What is KPO?
Answer
# 6
kpo stands for knowledge process outsoursing which gives 
the solutions of knowledge of the corporation to the 
customer
 
Is This Answer Correct ?    7 Yes 1 No
Vijay
 
  Re: What is KPO?
Answer
# 7
KPO stands for Knowledge Processes Outsourcing.KPO is highly
value added process in which the achievment of goalsb is 
highly dependent on the skills,knowledge and experience of 
the people carriying them out.KPO involves outsourcing for 
highend knowledge work.
 
Is This Answer Correct ?    1 Yes 0 No
Rakesh Kumar
 
  Re: What is KPO?
Answer
# 8
knowledge process outsourcing it is also like Bpo that 
involves in outsourcing management
 
Is This Answer Correct ?    2 Yes 2 No
Vijay
 
  Re: What is KPO?
Answer
# 9
KPO is knwoledge process outsourcing. It's criteria is quite
immense than BPO. In BPO a fresher can enter. But in KPO he
should be specialist in his field.
 
Is This Answer Correct ?    0 Yes 0 No
Santosh
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
Who is your role model? Infosys4
why do you left the job WNS6
why did you want to join the call centre? IBM34
What will u do if you were not selected? IntelNet11
tell me about yourself.  3
Tell me about a time when you had to deal with a difficult person at work WNS1
How can you handle stress or pressure? Genpact15
How would you spend a million pounds ? Intelenet2
why would you want to join a call centre?  6
how do you sell a cell phone? HSBC3
HOW CAN U SAY TIME IS MONEY. Convergys25
what prompted you apply for his job Genpact1
about urself means?  3
tell me about ur favourite day DELL6
Why do you want Join genpact ? Genpact6
WHY PROFESSIONALISM IS IMPORTANT IN BPO OR LIFE? Convergys5
SPEAK ON BPO INDUSTRY FOR 12 MINUTES? Genpact4
how to sell a mobile phone if the interviewer asks FirstSource2
Why do you want to leave your organization or company? Genpact2
what is the maximum age limit of any bpo sector  3
 
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