KPO stands for Knowledge Process Outsourcing. KPO involves
offshoring of knowledge intensive business processes that
require specialised domain expertise, thus delivering high
value to organisations by providing business expertise
rather than just process expertise.
KPO stands for kwality process outsourcing.
it is the department where all the calls will be get
monitered
and it also gives the feed back,suggestion or advice to the
agents on the floor that how to interact with the customers
and in which way we have to handle the queries of the customer
and also how to start the call and end the call.And it is
the process where they will decide how much scores should
be given to the agents after monitering the calls and they
will decide who is the best performer of the month or year.
It is being claimed that KPO is one step extension of
Business Processing Outsourcing (BPO) because BPO Industry
is shaping into Knowledge Process Outsourcing because of its
favorable advantageous and future scope. But, let us not
treat it only a 'B' replaced by a 'K'. In fact, Knowledge
process can be defined as high added value processes chain
where the achievement of objectives is highly dependent on
the skills, domain knowledge and experience of the people
carrying out the activity. And when this activity gets
outsourced a new business activity emerges, which is
generally known as Knowledge Process Outsourcing.
KPO:
>knowledge process outsourcing.
>it is higher end applications of a BPO
>that means ,it requires specialized knowledge in a
particular feild
>whether it IT or Engineering or Finance ,the KPO employes
delivers very very skillful work which involves very very
specialized knowledge in a particular area.
>suppose it is IT KPO,the KPO executive must have knowledge
abt IT product development,its market,its history...etc
KPO stands for Knowledge Processes Outsourcing.KPO is highly
value added process in which the achievment of goalsb is
highly dependent on the skills,knowledge and experience of
the people carriying them out.KPO involves outsourcing for
highend knowledge work.
KPO is knwoledge process outsourcing. It's criteria is quite
immense than BPO. In BPO a fresher can enter. But in KPO he
should be specialist in his field.