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 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
BPO means?
 Question Submitted By :: Bpo_info_guy
I also faced this Question!!     Rank Answer Posted By  
 
  Re: BPO means?
Answer
# 1
BPO stands for Business Process Outsourcing. Major
corporations in the US and Europe are outsourcing their back
office operations to Asian countries like china and India
inorder to save costs. E.g. employee payroll is maintained
in India for their employees worldwide. Although these jobs
usually are not directly IT-related, their data-based
orientation often means that they require IT departmental
support to be successfully outsourced.
 
Is This Answer Correct ?    36 Yes 2 No
Bpo_info_guy
 
  Re: BPO means?
Answer
# 2
BPO---  business process outsourcing, is the act of 
transfeering some of an organizations repeated non-core and 
core business process to an outside-providerto achive cost 
reductions while improving service quaility.
its an electronic data system which was 1st introduced by 
Ross Perot in 1962 it means that we can sell u the 
informations technologies u need and u pay us monthly for 
the service with the minimum commitment of two to ten years
 
Is This Answer Correct ?    16 Yes 2 No
Uttam Kumar
 
 
 
  Re: BPO means?
Answer
# 3
Business Process Outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain its position in the
marketplace. BPO is often divided into two categories: back
office outsourcing, which includes internal business
functions such as billing or purchasing, and front office
outsourcing, which includes customer-related services such
as marketing or tech support.

THE MOST COMMON EXAMPLES OF BPO ARE CALL CENTER, HUMAN
RESOURCE, ACCOUNTING, PAYROLL,
BPO IA A PART OF OUTSOURCING INDUSTRY
 
Is This Answer Correct ?    10 Yes 2 No
Sailesh
 
  Re: BPO means?
Answer
# 4
call centre or bpo is a unit which setup for a company and 
thier call that made by consumers to obtain information , 
report  a malfunction or ask for help and handling of calls 
and thier problem can be solved, thier addressing 
needs,asking question and providing scalable solution,there 
are different type of bpo ,market research 
base/helpdesk/order taking and processing appointment 
setting,now a days software companies are trying new way to 
increase thier business setting with business process unit.
 
Is This Answer Correct ?    3 Yes 4 No
Saajid Akhter
 
  Re: BPO means?
Answer
# 5
business process outsourcing
 
Is This Answer Correct ?    6 Yes 5 No
Balu
 
  Re: BPO means?
Answer
# 6
BPO means Business process outsourcing. Initially the 
practice of outsourcing started from USA to india. As the 
labour cost was low, skilled labour was good, English 
communications was high compare to other APAC. Started as 
Inbound and outbound call which we call as call 
centers.Then the company started outsourcing its backend 
jobs(Data entry)

BPO widened their roots in various fields like KS, finance, 
LPO, Procurement, M&E, HRO....

BPO helped india economically.

 Now we are facing lot of competion form other countries 
like Philipines, south africa, china....
 
Is This Answer Correct ?    2 Yes 2 No
Shimpu Hegde
 
  Re: BPO means?
Answer
# 7
Business Process Outsourcing (BPO) means delegating the 
ownership, administration, and operation of a process to a 
third party. BPO is about solving a business problem. BPO 
aims to raise a client company’s shareholder value because 
it is about delivering outcomes—that is, higher-performing 
business processes. Companies essentially have three kinds 
of processes: core processes (which give strategic 
advantage), critical, non-core processes (which are 
important but are not competitive differentiators), and non-
core, non-critical processes
Companies generally outsource four types of processes
1)processes that link to suppliers
2)processes that link with customers 
3)production processes
4)support processes
 
Is This Answer Correct ?    2 Yes 3 No
Knivas
 
  Re: BPO means?
Answer
# 8
BPO STAND FOR BUSINESS PROCESS OUTSOURCING MEAN A BUSINESS 
OR ITS PROCESS WHENEVER OUTSOURCED TO THE THIRD PARTY AND 
IS PERFORMED BEHALF OF THE FIRST PARTY,IT'S SHOWN BPO.
 
Is This Answer Correct ?    2 Yes 4 No
Nasim
 
  Re: BPO means?
Answer
# 9
BPO is stand for business process outsourcing. basically are
two types voice and non-voice.the voice type have it's two
subtype inbound and outbound, in inbound we handle the
queries of customer problems and services.in outbound we
sell something and it can be feedback related also.and the
second type that is non-voice also call back-office used to
related with billing and data entry etc.
 
Is This Answer Correct ?    2 Yes 1 No
Aneek Kumar
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
what are ur strenght sand weaknesses? Perot-Systems3
I want some Topics that is being asled in Interview?  4
What are your strong points?  2
tell about ur favourite place ? Zenta5
I'm a team lead at a call center and there are two other team leads who share the same floor. where do u stand as a team lead when compared to other two?  1
why do you want to join a call centre being a computer science graduate? Wipro9
What is negative in you..? Infosys10
Why you are having a gap in during your job ? Aegis2
WHAT THE JOB POSITION U LOOKING FOE THE BPO? Convergys5
When do you get angry?  3
Wht quality you need in call centre? Aegis11
AT WHAT YOU ARE THE BEST ? Zenta4
how to send the email to boss  1
Tell me something about ur self. SerWizSol6
why should i hire u? DELL11
Tell me something about ur school days? Vcustomer7
If you are a fresher applying for a process job and during interview the HR of the company offer you a job of sales manger with salary of 10 lakhs per annum. Would accept the offer or not? Give reasons. Tech-Mahindra3
i wuld like to join callcenter.i want to know what type of question asked in the interviw.pleas send me that question and answer Global-Vantage3
what r you expact about your selary. Genpact5
From its total income a company spent $20000 for advertising, half of the remainder on bonuses and had $6000 left.What was the total income? TISL2
 
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