BPO stands for Business Process Outsourcing. Major
corporations in the US and Europe are outsourcing their back
office operations to Asian countries like china and India
inorder to save costs. E.g. employee payroll is maintained
in India for their employees worldwide. Although these jobs
usually are not directly IT-related, their data-based
orientation often means that they require IT departmental
support to be successfully outsourced.
BPO--- business process outsourcing, is the act of
transfeering some of an organizations repeated non-core and
core business process to an outside-providerto achive cost
reductions while improving service quaility.
its an electronic data system which was 1st introduced by
Ross Perot in 1962 it means that we can sell u the
informations technologies u need and u pay us monthly for
the service with the minimum commitment of two to ten years
Business Process Outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain its position in the
marketplace. BPO is often divided into two categories: back
office outsourcing, which includes internal business
functions such as billing or purchasing, and front office
outsourcing, which includes customer-related services such
as marketing or tech support.
THE MOST COMMON EXAMPLES OF BPO ARE CALL CENTER, HUMAN
RESOURCE, ACCOUNTING, PAYROLL,
BPO IA A PART OF OUTSOURCING INDUSTRY
BPO is stand for business process outsourcing. basically are
two types voice and non-voice.the voice type have it's two
subtype inbound and outbound, in inbound we handle the
queries of customer problems and services.in outbound we
sell something and it can be feedback related also.and the
second type that is non-voice also call back-office used to
related with billing and data entry etc.
call centre or bpo is a unit which setup for a company and
thier call that made by consumers to obtain information ,
report a malfunction or ask for help and handling of calls
and thier problem can be solved, thier addressing
needs,asking question and providing scalable solution,there
are different type of bpo ,market research
base/helpdesk/order taking and processing appointment
setting,now a days software companies are trying new way to
increase thier business setting with business process unit.
BPO means Business process outsourcing. Initially the
practice of outsourcing started from USA to india. As the
labour cost was low, skilled labour was good, English
communications was high compare to other APAC. Started as
Inbound and outbound call which we call as call
centers.Then the company started outsourcing its backend
BPO widened their roots in various fields like KS, finance,
LPO, Procurement, M&E, HRO....
BPO helped india economically.
Now we are facing lot of competion form other countries
like Philipines, south africa, china....
Business Process Outsourcing (BPO) means delegating the
ownership, administration, and operation of a process to a
third party. BPO is about solving a business problem. BPO
aims to raise a client company’s shareholder value because
it is about delivering outcomes—that is, higher-performing
business processes. Companies essentially have three kinds
of processes: core processes (which give strategic
advantage), critical, non-core processes (which are
important but are not competitive differentiators), and non-
core, non-critical processes
Companies generally outsource four types of processes
1)processes that link to suppliers
2)processes that link with customers
hi! am SURESH, from Hyderabad. i completed my MCA in the
year 2008, but due to recession still i didnot get any job
in the IT field. So now, i need to work in order to help my
fimily financially! so i thought of shifting to the Bpo's.
So, in Bpo's if they ask about like this-"why ur selecting
this Bpo field instead of IT field" what i need to answer
to this question! please help me out!