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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2007)
Question
What do you mean by a CALL CENTRE...???
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
 
Answer
# 1
Call centre is a place or organization, where large
number of calls are being made or received for the purpose
of business.

The call center can be classified in many ways:
I. Inbound & Outbound
II. Technical & Non-technical
III. In source (captive) & Outsource
IV. Domestic & International
V. Voice & Non-voice

Inbound ? Receiving calls from customers for enquiry
purpose.

Outbound ? Telemarketing, Up sale, Cross sale, or some
times to call back the customers even it is inbound call
center.

Technical ? It is relating to Information technologies,
automobile, etc.,

Non-technical ? All services excluding Technological.
Like, Banking, Insurance, etc.,

In source (Captive) ? Companied owned call center for the
sake of confidentiality of customers? data.

Out source ? Third party organization, providing services
or selling products in favor of a company.

Domestic ? With in the geographical border of a nation.
Like BSNL, Reliance.

International ? Crossing the geographical border of a
nation. For example, Providing banking services for US
companies from INDIA.

Voice ? Interacting directly through voice with customers
on time.

Non-voice ? Interacting through e-mail, or remote desktop
method, etc.,

One more is known as Semi-voice, which is interacting
through both voice, e-mail, and other medias.
 
Is This Answer Correct ?    84 Yes 4 No
Jagadheeswaran K
 
Answer
# 2
a call center is of 2 types 'inbound' and 'outbound'.

in an inbound call center, we get incoming calls with
queries and we resolve them for our customers.

outbound call center is where we have to cal our
customers... typically marketing!!!
 
Is This Answer Correct ?    84 Yes 7 No
Gail
 
 
 
Answer
# 3
Handling a business process over a call is know as
callcentre..,they r two types of call centres:-
1)International call centre
2)Dosmetic call centre
 
Is This Answer Correct ?    20 Yes 5 No
Radha .g
 
Answer
# 4
Call canter is the fast growing industry here in our
country. It's about serving people regarding their needs
or concerns by using the internet or phones..
 
Is This Answer Correct ?    13 Yes 3 No
Chix
 
Answer
# 5
call centre means, its a communication between 2 persons.
there r 2 types of communication in call centre point of
view one is inbound and second one is outbound. in simple
way inbound means getting calls from the customers and try
2 solve those problems,and outbound means selling our
products to customers {it means creating desire in the
minds of customer}............... just like marketing.
 
Is This Answer Correct ?    12 Yes 2 No
Mano
 
Answer
# 6
call centre is a place where company's subscribers
(customer) are calling for queries and for getting answers
of their problems and a good customer care executive
listning carefully, understanding the member, resolving
members concern on his first call and giving solution
thereby making a customer feel like a valued.
 
Is This Answer Correct ?    7 Yes 1 No
Toofan Singh
 
Answer
# 7
a call center is a a organization used for the purpose of receiving and transmitting a large volume of a request by telephone.A call center is operated by a company to administer incoming product support or information inquiries from customers. outgoing calls for telemarketing, clientèle, product services, and debt collection are also made. 
Is This Answer Correct ?    3 Yes 0 No
Arun Verma
 
Answer
# 8
call center is commenating between 2 people or 2 co// it
takes 2 solve problam 2 that co//.it is in 2 way inbound n
outbound.inbount is like enquary to in coming
calls.outbound means like to advertise or give new types of
methods etc.callcenters are mainly voice n nonvoive
callcenters.voice means it communicate directly it is
quicek problam solving method.voice based call center is
like mailing transfering data is takes time to get
responce and not like voice based.
 
Is This Answer Correct ?    2 Yes 1 No
S.rajesh
 
Answer
# 9
CALL CENTER is a center wer caLLs are made and received.
They pr0vide such gReat servicEs t0 their cust0mErs..
 
Is This Answer Correct ?    12 Yes 12 No
Kikay
 
Answer
# 10
a company can not take part of both parts. one is developing
of products or organising a company in any way & at the same
time it has to get profits to the company by earning
customers right. ok now it takes days or months or years to
find a customer but it takes seconds to loose one. right so,
these big companies for example telecom such as
vodafone,airtel gave the contract to deal with thier
customers & answer thier quiries so that now what happens
when a customer calls to call centre & asks abt his query &
gets his answer in a very polite manner & totally he
satisfied with the way they rcvd & answered his. now what he
does he goes to his friends or some other persons & tells
that wow what a service by that ---- company they r so nice
yaar so finnaly the customer is seatisfied by CUSTOMER CARE
EXECUTIVE.company gets profit & the mediator gets profits
from the client i.e., the comp as vodafone or airtel by CSE
but CSE's will be paid less that is what a call centre
is........
 
Is This Answer Correct ?    5 Yes 5 No
Dinesh Kumar Putti
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
if your dead tomorrow, what will you do.   5
WHAT WILL HAPPEN, IF YOU TALK YOUR CUSTOMER ONLY IN HINDI? IBM 5
If conflict arrises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people ?   1
Complete the story ? "Last night i was passing through a graveyard ..... or "Last night i was passing through a street .... complete the story....... Convergys 7
memorable day in your life,favourite holiday spot,colours,3 questions in 3 sentences ? Infosys 1
What do you find good in your present company. BA-Continnum-Solutions 4
How long would you expect to work for us if hired? Convergys 8
why u want to leave the present job? Genpact 13
Is There any spoken-indi training institute in Hyderabad city. Please help me how can i learn and speak HIndi.I don't want writing, i want only spoken.   2
tell me something about customer care Emphasis 6
What do you understand by a BPO?   2
how many call centres ? IBS 4
 
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