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Categories >> Call Centre >> Call Centre AllOther


 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2000)
What do you mean by a CALL CENTRE...???
 Question Submitted By :: Call-Centre-AllOther
I also faced this Question!!     Answer Posted By  
# 1
Call centre is a place or organization, where large
number of calls are being made or received for the purpose
of business.

The call center can be classified in many ways:
I. Inbound & Outbound
II. Technical & Non-technical
III. In source (captive) & Outsource
IV. Domestic & International
V. Voice & Non-voice

Inbound ? Receiving calls from customers for enquiry

Outbound ? Telemarketing, Up sale, Cross sale, or some
times to call back the customers even it is inbound call

Technical ? It is relating to Information technologies,
automobile, etc.,

Non-technical ? All services excluding Technological.
Like, Banking, Insurance, etc.,

In source (Captive) ? Companied owned call center for the
sake of confidentiality of customers? data.

Out source ? Third party organization, providing services
or selling products in favor of a company.

Domestic ? With in the geographical border of a nation.
Like BSNL, Reliance.

International ? Crossing the geographical border of a
nation. For example, Providing banking services for US
companies from INDIA.

Voice ? Interacting directly through voice with customers
on time.

Non-voice ? Interacting through e-mail, or remote desktop
method, etc.,

One more is known as Semi-voice, which is interacting
through both voice, e-mail, and other medias.
Is This Answer Correct ?    83 Yes 4 No
Jagadheeswaran K
# 2
a call center is of 2 types 'inbound' and 'outbound'.

in an inbound call center, we get incoming calls with
queries and we resolve them for our customers.

outbound call center is where we have to cal our
customers... typically marketing!!!
Is This Answer Correct ?    84 Yes 7 No
# 3
Handling a business process over a call is know as
callcentre..,they r two types of call centres:-
1)International call centre
2)Dosmetic call centre
Is This Answer Correct ?    20 Yes 5 No
Radha .g
# 4
Call canter is the fast growing industry here in our
country. It's about serving people regarding their needs
or concerns by using the internet or phones..
Is This Answer Correct ?    13 Yes 3 No
# 5
call centre means, its a communication between 2 persons.
there r 2 types of communication in call centre point of
view one is inbound and second one is outbound. in simple
way inbound means getting calls from the customers and try
2 solve those problems,and outbound means selling our
products to customers {it means creating desire in the
minds of customer}............... just like marketing.
Is This Answer Correct ?    11 Yes 2 No
# 6
call centre is a place where company's subscribers
(customer) are calling for queries and for getting answers
of their problems and a good customer care executive
listning carefully, understanding the member, resolving
members concern on his first call and giving solution
thereby making a customer feel like a valued.
Is This Answer Correct ?    7 Yes 1 No
Toofan Singh
# 7
a call center is a a organization used for the purpose of receiving and transmitting a large volume of a request by telephone.A call center is operated by a company to administer incoming product support or information inquiries from customers. outgoing calls for telemarketing, clientèle, product services, and debt collection are also made. 
Is This Answer Correct ?    3 Yes 0 No
Arun Verma
# 8
call centre is mainly of 2 types inbound, outbound
inbound means basicly call done after the sellservice
outbound means basicly call done or selling
Is This Answer Correct ?    6 Yes 5 No
Mujahid Shaikh
# 9
call center is commenating between 2 people or 2 co// it
takes 2 solve problam 2 that co//.it is in 2 way inbound n
outbound.inbount is like enquary to in coming
calls.outbound means like to advertise or give new types of
methods etc.callcenters are mainly voice n nonvoive
callcenters.voice means it communicate directly it is
quicek problam solving method.voice based call center is
like mailing transfering data is takes time to get
responce and not like voice based.
Is This Answer Correct ?    2 Yes 1 No
# 10
CALL CENTER is a center wer caLLs are made and received.
They pr0vide such gReat servicEs t0 their cust0mErs..
Is This Answer Correct ?    12 Yes 12 No

Other Call Centre AllOther Interview Questions
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tell about your self Slash-Support 10
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How you will manage your studies and job GE 2
what is the shift timings of U.S,U.K   2
Why r u looking for a field change???? HSBC 9
What is the difference between 3rd party BPO and Primary BPO HSBC 4
If i am your girl friend then how will you propose her? Wipro 8
what is quality Convergys 9
how does it help discipline to success ? Genpact 2
tell me something about yourself. Wipro 7
You have an experience in a voice process and ahy you to jump for a nonvoice process ? HCL 3
For more Call Centre AllOther Interview Questions Click Here 

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