a call center is of 2 types 'inbound' and 'outbound'.

in an inbound call center, we get incoming calls with 
queries and we resolve them for our customers.

outbound call center is where we have to cal our 
customers... typically marketing!!!

Call centre is a place or organization, where large 
number of calls are being made or received for the purpose 
of business.

The call center can be classified in many ways:
I.	Inbound & Outbound
II.	Technical & Non-technical
III.	In source (captive) & Outsource
IV.	Domestic & International
V.	Voice & Non-voice

Inbound ? Receiving calls from customers for enquiry 
purpose.

Outbound ? Telemarketing, Up sale, Cross sale, or some 
times to call back the customers even it is inbound call 
center.

Technical ? It is relating to Information technologies, 
automobile, etc.,

Non-technical ? All services excluding Technological.  
Like, Banking, Insurance, etc.,

In source (Captive) ? Companied owned call center for the 
sake of confidentiality of customers? data.

Out source ? Third party organization, providing services 
or selling products in favor of a company.

Domestic ? With in the geographical border of a nation. 
Like BSNL, Reliance.

International ? Crossing the geographical border of a 
nation. For example, Providing banking services for US 
companies from INDIA.

Voice ? Interacting directly through voice with customers 
on time.

Non-voice ? Interacting through e-mail, or remote desktop 
method, etc.,

One more is known as Semi-voice, which is interacting 
through both voice, e-mail, and other medias.

Handling a business process over a call is know as 
callcentre..,they r two types of call centres:-
 1)International call centre
 2)Dosmetic call centre

CALL CENTER is a center wer caLLs are made and received.
They pr0vide such gReat servicEs t0 their cust0mErs..

calls problems handelling center.....

a company can not take part of both parts. one is developing
of products or organising a company in any way & at the same
time it has to get profits to the company by earning
customers right. ok now it takes days or months or years to
find a customer but it takes seconds to loose one. right so,
these big companies for example telecom such as
vodafone,airtel gave   the contract to deal with thier
customers & answer thier quiries so that now what happens
when a customer calls to call centre & asks abt his query &
gets his answer in a very polite manner & totally he
satisfied with the way they rcvd & answered his. now what he
does he goes to his friends or some other persons & tells
that wow what a service by that ---- company they r so nice
yaar so finnaly the customer is seatisfied by CUSTOMER CARE
EXECUTIVE.company gets profit & the mediator gets profits
from the client i.e., the comp as vodafone or airtel by CSE
but CSE's will be paid less that is what a call centre
is........

call centre is mainly of 2 types inbound, outbound
inbound means basicly  call done after the sellservice
outbound means basicly call done or selling

Call canter is the fast growing industry here in our 
country.  It's about serving people regarding their needs 
or concerns by using the internet or phones..