If a bug is found by the customer after product release, then what cycle

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Question

If a bug is found by the customer after product release, 
then what cycle is applied to find the cause of that defect

Question Submitted By :: Sunil Kumar

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Answer Posted By

Re: If a bug is found by the customer after product release, then what cycle is applied to find the cause of that defect

Answer
# 1

Do a root cause analysis.. y we goat a defect after product 
is released.

First check if the defect reported is part of requirement 
or not
Second if the defect reported is part of requirement then 
do we have associated test case for that or not
Third if the test case is not there for that particular 
scenario then check y the test case is missing from RTM.

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Vikas

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