Pls find the answers.These answers may guide you.
1.You could have replied like this, As cutover activity is 
done in the final preparation stage of the ASAP 
methodology,while migrating the data from the legacy system 
to the sap systems,Billing will be stopped for that point 
of time for time being.YOU could have told that , I have 
assisted in finding out the data relating to the Open 
Orders,Contracts,Pricing activities  and Billing 
Documents,for the same time data relating to the Material 
master of Book stock,physical stock.etc.You should reply in 
such a way that he should be convinced that you really 
worked on that.Answer slowly no problem.
Actually the cut over plan anyway will be provided by the 
Implementation partner.
All the other activities at this point of time will be 
stopped,what ever you want to modify will be done before or 
after this activity only.I am telling this for your Idea.
2.He might be asking this question to find out the location 
of the help desk, where exactly it was established.
3.Tickets or nothing but the issues what enduser will face 
while using the ERP System.prepare for interview some 5 to 
6 issues with solutions.Normally issues will come in Order 
management level.
4.You can go for different pricing procedures for different 
scenarios like,when the company has exports 
scenarios,Consignement processes,and short term events like 
exhibitions etc.

The above answers are just little bit guidelines,Answers 
might be depending on the situations when you face the 
interview.

Inviting further explanations

1.Cutover strategy or Cutover plan is the activity done in 
ASAP methodology, while transfering the data from the 
lagacy system to the sap system.At this point of time the 
billing will be stopped,all the open 
orders,contracts,pricing data will be transfered as per the 
cutover plan which is provided by the implementation 
partner.what ever you want to do on the system u need to do 
before or after this activity.
2. IT IS TO SEND THE ISSUES TO THE SAP AG IF CANT BE SOLVED 
IN YOUR SIDE. WITH THE HELP OF OSS NOTE YOU CAN SOLVE THOSE 
ISSUES
3.TALK ABOUT IDOC RELATED ISSUES 
4. CONTRACTS, CONSIGNMENTS, SERVICE ORDERS

CORRECT ME IF IAM WRONG

1) Cutover Activity is how & in what sequence we load data 
from legacy to SAP systems. It means weather we 1st load 
Master data followed by Transaction data, Configuration 
Data etc. No hard & fast rule that it should be done in 
that order. It depends.
2) It again depends. Usually it may be located at client 
site.Some times even our company can open hepl desk to 
cater to various clients.
4) In Intercompany Process (3 party sale) we use diff 
pricing procedures

Hi Jayesh babu,

1.Cutover activity means what is the strategy and plan.
Cutover strategy means what is the tool you are utelizing 
to upload the data from legacy to SAP system, lets say LSMW 
or E Cat.
Cutover pan nothing but how and in which sequence you are 
planning to upload the data, lets take one scenario, 
business runs on legacy system but everyday end user enters 
the data for that you clearly give instructions that they 
have to stop working on legacy system while uploading the 
data and you prepare the excel sheets to run the business.
and you can plan on the week ends also for the data upload.
and what data first you are going to upload also imp. 
usually master data after that transactional data will be 
uploaded.
2.Help desk will be there at clients location when in 
Support project where in my project my cleint got thier own 
help deak it is the level1 support environment, here any 
tickets are raised by end user it will be escalated to the 
IT Helpdest and then after from it helpdesk it will be 
escaleted to Support team. or if you need any enhancements 
on the SAp aplication which is not provided by SAP, there 
is a Helpdesk from SAP AG from where we will get OSS notes 
to fill the requirements.
3. complex tickets max. like tickets wich are related to 
integration for this u have to integrate with other module 
team members to resolve the ticket. You can take any ticket 
saying that integrated with other modules and spoke with 
enduser and lot of discussion done to solve the issue.
4.Differant pricing proc. can be defined for Free of charge 
item,Export sales, consignment sales, thirdparty sales, 
intercompany sales, contracts and Returns.